Compliance Officer at FCO, Inc. (2025-07 – 2026-05)
- Owned CFPB complaint response workflows, achieving timely case resolution and strengthening root-cause tracking to reduce repeat complaint risk.
- Maintained policy and procedure governance across all operational areas, ensuring documents stayed aligned with CFPB, Reg F, FDCPA, and FCRA requirements.
- Designed and implemented an internal audit program that identified compliance gaps earlier and improved corrective-action tracking across key risk areas.
Director of Compliance at Hunter Warfield, Inc. (2023-01 – 2025-05)
- Led a 30-person compliance team, including five managers, and directed strategies to reduce inbound lawsuits and CFPB complaints across two operating entities.
- Served as the primary compliance authority for two operating entities, providing enterprise-wide leadership on all matters involving FDCPA, Reg F, FCRA, HIPAA, UDAAP, TCPA, and GLBA.
- Directed enterprise-wide implementation of CFPB Regulation F amendments across operations, legal, and IT, delivering the rollout by the regulatory deadline with no known compliance disruption.
- Led legal defense team strategy, coordinating responses to FDCPA, FCRA, and TCPA regulatory inquiries, agency examinations, and litigation matters.
- Built an internal audit program from the ground up, establishing audit methodology, workflow design, and corrective-action tracking to support ongoing compliance oversight.
- Managed licensing, bonding, and multi-state regulatory reporting across two operating companies, maintaining continuous compliance with state collection statutes and federal requirements.
- Developed and presented compliance risk reports to senior leadership, translating complex regulatory exposure into actionable business intelligence to inform strategic decisions.
Compliance Manager at Hunter Warfield, Inc. (2019-06 – 2023-01)
- Led enterprise policy and procedure updates across FDCPA, Reg F, HIPAA, UDAAP, TCPA, FCRA, and GLBA, ensuring the framework remained current with evolving regulatory requirements.
- Designed and delivered compliance training programs covering FDCPA, UDAAP, HIPAA, and Reg F standards for staff across the organization, improving policy adherence and consistency.
- Led a companywide initiative to document, organize, and archive all corporate policies and procedures, establishing the foundation for a scalable compliance governance infrastructure.
Quality Assurance Analyst at Hunter Warfield, Inc. (2013-01 – 2019-06)
- Reviewed accounts to identify agent errors and recurring deficiencies, using findings to support targeted coaching and improve FDCPA and UDAAP adherence.
- Played a key role in redesigning departmental and company-wide procedures to support rapid organizational growth and evolving regulatory demands.
