Richard Williams

During my freshman year in high school, me and my brother started a mobile carwash and detail business. We advertised on Nextdoor and before you know it we've made over $2,000 on our first week. We were getting a lot of great reviews on Nextdoor which resulted in us receiving new customers.

As a result of customer satisfaction, we've recieved a lot of repeat customers. This business was started during Covid and during this time period nobody wanted to leave the house so my Dad gave us this idea that we can go to them and get paid to detail their cars on their drive way. This genius idea was how the business was started.

About a year later I've started to work at Whataburger and have been there for a year and a half. I would mostly work drive thru and front counter, mainly because of customer satisfaction and customer service and as a result of happy customers, I would receive tips. From 2020 until now I have developed an array of skills such as advertising, customer satisfaction and communication while also developing my work ethic.

I am a hard, loyal worker who's a go getter and gets thing done. I will not disappoint!

Team member - Jesus Guzman - Sugarland

(2021-12 - 2023-07)

• Identified areas of health and safety improvement to maintain safe and secure customer environments.
• Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
• Completed opening, closing and shift change tasks in full to promote store efficiency.
• Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
• Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
• Consistently sought ways to go above and beyond job requirements and exceed customer expectations.
• Worked hard to learn all required tasks quickly to maximise performance.
• Drove team success by completing allocated tasks quickly and accurately.
• Worked collaboratively to complete daily operational tasks against team targets.
• Drove goal achievement by quickly and accurately completing allocated tasks and offering assistance to team members.
• Farewelled customers in polite, professional manner, maintaining positive impressions.
• Observed surrounding areas to identify suspicious activity and thefts.
• Ran food and drinks to tables within tight deadlines, maintaining smooth operations.
• Applied excellent customer service techniques for optimal guest satisfaction.
• Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
• Resolved customer disputes and guaranteed positive outcomes for maximum satisfaction.
• Greeted and escorted customers to designated area to promote friendly and fostering environment.
• Cleared tables while proactively upselling to customers.
• Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
• Demonstrated product benefits and features to capture interest of customers.
• Remembered key menu features, ingredients and allergen information.