Richard Zhu

A great Siebel Technical Architect with over 20 years of expertise in implementing large-scale Siebel CRM solutions. Exceptionally skilled in diverse domains such as telecommunications, financial services, high-tech, insurance, automobile, and consumer goods. Proven track record of leading 50+ global Siebel CRM implementations and excelling in technical and management capacities. Currently based in Austin, TX

Senior Siebel Integration Developer - General Motors

(2022-04 - 2025-01)

• Spearheaded the development and support for GM's worldwide UCM system on Oracle Siebel platform, driving seamless integration with various systems.
• Addressed and resolved critical issues, including optimizing/developing the UCM batch/Realtime integration process to counter slowness by rectifying a configuration error.
• Streamlined batch UCM integration workflows and established new processes for creating customer history data.
• Adding workflows and e-scripts to reprocess failed records in UCM realtime batch process to create customer history or re-survive contact master records
• Developed EIM processes to delete millions of inactive Canadian CSE data from UCM database
• Developed EIM processes to cleanse the UCM database, resulting in the deletion of tens of millions of duplicate records.
• Embraced the Innovation Ownership role for GM's North America and Europe/ME UCM systems.

Founder and Solution Architect - Self-Employed

(2014-01 - 2022-12)

• Established and led two software companies, creating software platforms interfacing with hardware for the entertainment and logistics industries.
• Developed and managed cloud-based software, mobile applications, and e-commerce platforms, using technologies such as PHP, C#, ReactJs, NextJs, and React Native.
• Cultivated a role as a full-stack product manager and solution architect, steering projects from ideation to delivery.

Senior Technical and Management Lead - Capgemini Consulting

(2010-01 - 2013-12)

• Headed the Siebel consulting team in China, leading projects for clients including GM, L'Oréal, China Telecom, Huawei and PingAn Insurance.
• Ensured timely and quality delivery of CRM solutions, resulting in substantial business growth and client satisfaction.

CTO - Sunpower Systems Inc.

(2008-12 - 2010-12)

• Led a professional Siebel CRM-focused service team of 50+ consultants in China and implemented numerous Siebel projects in various of industries.
• Successfully secured contracts from major clients such as PingAn Insurance, China telecom, BankofChina, China Mobile and AMTU Corp for CRM systems implementation.

Practice Director and Chief CRM Technology Director - Oracle Corporation (Asia)

(2007-03 - 2008-12)

• Led Oracle CRM North Asia consulting practice, contributing to a significant market growth from a minimal base to tens of millions of US$.
• Managed P&L, team training, Siebel implementation delivery, and pre-sales support, ensuring high-quality delivery to clients like China Mobile and Huawei.

VP and General Manager of Enterprise Solutions - Vanceinfo Technologies, Inc.

(2005-12 - 2007-02)

• Established the Enterprise Solutions division, focusing on CRM, ERP, and BI consulting and offshore development.
• Trained and led a team of 60 professionals, turning it into a top Siebel CRM team in China within a year.
• Forged alliances with Oracle, IBM, and Accenture, growing the division to a $3 million revenue within the first year.

Founder - Envisys Inc.

(2004-04 - 2007-12)

• Successfully founded Envisys, acquiring major clients and eventually merging with Vanceinfo.

Principal Consultant/Solution Architect - Siebel Systems Inc

(1999-04 - 2004-04)

• Implemented 20+ Siebel projects, consistently achieving exceptional customer satisfaction.
• Awarded the Golden Award twice for technical excellence in CRM architect and leadership within North America.
• Key projects included leading Sprint Siebel call center 7.5 upgrades and T-Mobile Siebel PRM/Call Center, Microsoft PRM, Nationwide Insurance, Unisys, Gateway Computer, many others.

Independent Consultant - Broadcom Corp.

(1998-12 - 1999-06)

• Streamlined and developed the quality and document control Intranet system using ASP, Visual Basic, JavaScript, and MS SQL server.

Intern - GTE Corp (Now Verizon)

(1998-06 - 1998-12)

• Independently handled the analysis, design, and programming of the Customer Support Center Intranet to enhance customer service.

Senior Systems Analyst/Engineer - Compaq Computer Corp.

(1994-01 - 1997-12)

• the factory infrastructure and Intranet
• Conducted training to users and new analysts.
• As the lead IT person in Compaq China manufacturing site, I led and supported many Compaq global roll-out of Re-engineering project implementations in China site, such as SAP implementation and I2 rhythm supply chain systems.

MBA - IT and Finance Focus - Paul Mirage School, University of California, Irvine (1999-01)

BS - Electronic and Mechanical Engineering - Hefei University of Technology (1992-01)