DISTRICT MANAGER - Popeyes - Kissimmee/Orlando, FL
(2024-03 - 2026-04)
Oversaw daily operations, staffing, and performance of 8 locations within a designated district. Focused on delivering high standards in food quality, customer service, team development, and financial performance.
- Managed a portfolio of 8 high-volume restaurants generating over $18M in annual revenue.
- Increased district sales by 12% over one year through strategic promotions and local marketing initiatives.
- Ensured 100% compliance with food safety and labor regulations through regular audits and coaching.
- Led the opening of 3 new store locations, including recruitment, training, and launch operations.
- Managed and mentored a team of 8 store managers, fostering a culture of accountability and excellence.
CTM/General Manager - Arby's - Miami & Orlando, FL
(2016-01 - 2024-12)
- Planned and executed strategies to increase business and drive profit.
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
- Organized training for new team members and new managers for the area and routine retraining for established employees.
- Developed successful training programs based around culture focused on employee empowerment and customer service.
- Supervised staff at eight locations, managing day-to-day business operations.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Provides performance appraisals of managers and assists with restaurant team performance reviews.
- Monitored daily, weekly operational statistics and reporting trends.
- Proctor on ServSafe
Owner - NEW YORK BAGEL CAFE & DELI - Singer Island, FL
(2014-01 - 2016-12)
- Overseeing daily business operations.
- Implementing growth strategies.
- Interview and hiring.
- Improving revenue/cash flow.
Owner of 2 stores - MALCOM X DELI - Brooklyn, NY
(2010-01 - 2014-12)
- Training crews members and managers.
- Analyzing accounting and financial data.
- Cost control and budget management.
- Menu development.
- Human Resources.
- Profit and loss.
