LOGISTICS TEAM LEAD/CUSTOMER SERVICE MANAGER/ASSET PROTECTION ASSOCIATE at Academy Sports and Outdoors (2020-09 – Present)
- Assist in managing and overseeing all hardline departments; including, Grilling, Camping, Outdoors, and Hunting and Fishing.
- Direct and assist in the replenishment and merchandising of the departments I lead.
- Engage in the operations of the Front End of the store assuring exceptional customer service standards are being met and delivered, resolving customer issues, and practicing exceptional guest relations.
- Review and verify gun sales.
- Assigned as Asset Protection Associate (APA).
LINE PRODUCTION/PREP COOK at Little Caesar's Pizza Restaurant (2020-07 – 2020-09)
- Prepared menu items as ordered by guests.
- Placed food orders and conducted restaurant inventories.
- Consistently maintained exceptional QSC standards for the restaurant.
- Ensured fresh, quality products were being delivered and food safe practices were being employed.
- Kept make line clean, stocked, fresh, and well maintained.
- Prepared dough, pizza sauce, breads, wing trays, and all other prep ingredients needed for menu items.
- Completed Serv-Safe Food Safety Certification.
REPLENISHMENT ASSOCIATE/CONSUMABLE DEPARTMENTS at Walmart Company (2020-04 – 2020-07)
- Stocked all warehouse trucks to sales floor.
- Conditioned store shelves, and front and faced counters.
- Processed overstock to warehouse.
- Down stocked aisles to fill from riser shelves.
- Assembled off shelf displays on end caps, drive aisle flats, and checkout wraps to increase sales, basket counts, and to generate excitement in the store.
- Offered outstanding customer service.
OPERATIONS MANAGER/ASSISTANT STORE MANAGER at CVS Health / CVS Pharmacy (2010 – 2020)
- Managed warehouse and sales floor to optimize sales.
- Directed and assisted in pharmacy operations assuring exceptional patient care.
- Developed budgets, had total P&L accountability, regularly slashing controllable expenses while growing the profitability of the store.
- Routinely met or exceeded corporate sales and profit percentage goals.
- Consistently delivered outstanding scores on My Store Health metrics which track sales goals, operational standards, and excellence in customer service.
- Ensured an exceptional customer service culture was cultivated and executed.
- Operated the business in a 24 hour environment.
- Managed a staff of 50 employees.
- Monitored and ordered supplies.
- Completed performance reviews.
- Handled customer inquiries and concerns.
EXECUTIVE ASSISTANT MANAGER at Party City Corporation (2006 – 2010)
- Actualized highest Halloween sales in the company at 2.2 million.
- Managed highest sales producing store at annual sales of 8.5 million.
- Maintained plan-o-gram integrity and directed seasonal transitions.
- Passionately delivered strong merchandising results, and in stock emphasis.
- Assisted in set up and merchandising of remodeled relocated and new stores opening.
STORE MANAGER at Big Lots, Inc. (2001 – 2006)
- Implemented and executed new more efficient receiving program, "Dock to Stock" increasing associate productivity by 30%.
- Achieved or exceeded all operational, sales, and profit percentage goals.
- Owned responsibility for inventory and shrink control, reducing shrink 42%.
- Administered the hiring, training, and scheduling of the team.
- Presided over the furniture department increasing sales revenues 60%.
- Managed a staff of 18 team members.
- Ensured consistent store productivity and metrics that increase sales and profitability.
- Demonstrated excellent people skills in both guest and associate relationships.
ASSISTANT STORE MANAGER at Wal-Mart Company (1999 – 2001)
- Supervised and assisted department managers in aggressive merchandising strategies in order to increase sales utilizing a store within a store concept.
- Managed 10 departments meeting or exceeding company expectations.
- Analyzed daily, weekly, and monthly reports for compliance as to project sales and determine stores profitability.
- Collaborated with management and associate teams to produce 2.5 million in average daily sales.
- Captained the loss prevention and shrink control committee.
- Managed a staff of 60 employees.
- Coordinated schedules and assigned team members shifts.
- Motivated entire team.
STORE MANAGER at Eckerd Drug Company (1997 – 1999)
- Directed, and assisted in pharmacy operations ensuring stellar patient care.
- Developed budgets, had total P&L accountability, steadily trimming controllable expenses while boosting the profitability of the store.
- Managed a top sales producing stores with annual sales of 7.25 million.
- Training Store Manager severing turnover 32% for exempt and non-exempt associates in the district through thorough training and effective follow up.
- Managed a staff of 25 associates.
- Exceeded sales and profit percentage goals.
MERCHANDISING MANAGER at Texas Drug Warehouse (1995 – 1997)
- Controlled warehouse receiving and merchandising of the sales floor.
- Governed all warehouse activities and inventory control reducing shrink 28%.
- Maximized sales through solid in stock conditioning.
ASSISTANT NIGHT MANAGER at Tom Thumb Page (1991 – 1995)
- Organized receiving activities and merchandising of sales floor.
- Commanded the overnight stocking team and maintained store conditioning.
- Engaged in store replenishment programs and Ad ordering.
- Administered the hiring, training, and staffing of overnight associates.
