Operations Director | Program Manager | Vendor Mgt
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Strategic IT and operations leader with 20+ years of experience guiding cross‑functional teams, strengthening vendor ecosystems, and delivering scalable solutions across hybrid cloud, SaaS, and on‑premise environments. I blend technical fluency with executive‑level communication to drive clarity, alignment, and measurable business outcomes.
I’ve led multimillion‑dollar initiatives in infrastructure, compliance, business continuity, and service delivery; negotiated complex Master Service Agreements (MSAs) with key vendors; managed $5M–$6M accounts with a white‑glove, retention‑focused approach; and built high‑performing teams through hiring, mentoring, and coaching.
After a dedicated family caregiving sabbatical in 2024–2025, I’m fully engaged in pursuing IT Manager, IT Director, Program Director, Customer Success, or Operations leadership roles in the Omaha metro area—especially in organizations that value strategic alignment, operational excellence, and trusted partnerships.
Director IT & Strategic Technology LeadershipMarch 2019 – December 2024Directed cross-functional technical teams across on-site, AWS-hosted SaaS, and hybrid cloud platforms in a fintech data center environment, wearing multiple hats across vendor management, contract and MSA negotiation, change management, enterprise architecture, and strategic workforce development—while mitigating business risk and aligning technology with organizational goals.
Manager ITJanuary 2015 – February 2019Managed technical teams supporting IT infrastructure and vendor software for IVR and contact center technology, emphasizing talent acquisition to develop high-performing engineering teams and drive a strong client retention program.
Electronic Communications – GPA 3.96
Western Iowa Tech, Sioux City, IA
