Ricky Jiménez

I have a positive attitude and I'm always ready to learn from others. I see mistakes as chances to improve. I'm organized, self-taught, and passionate about technology.

Case resolution specialist at Foundever (2026-01 – Present)

• Handled customer complaints, including returns, refunds, and dispute resolution, ensuring fast and fair outcomes. Supported verification processes (KYC), validated customer data, resolved account restrictions, and assisted clients with required verification steps.

Operations support specialist at Foundever (2025-01 – 2026-01)

• Interacted with customers through inbound and outbound calls in both English and Spanish.
• Handled confidential banking information with high standards of security and accuracy, using tools such as Microsoft Excel for data tracking and analysis.
• Delivered excellent customer service by actively listening to client needs and applying knowledge of regulations across different U.S. states.

Operations support specialist at Bill Gosling Outsourcing (2024-01 – 2025-01)

• Helping customers with complaints and questions, giving customers information about products and services.
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information

Field Auditor at DICHTER & NEIRA (2022-01 – 2024-01)

Process of verification and review of various studies according to client requirements, through audits at different points of sale nationwide.

High School Diplome – BEE-UNED (2024-01)

Technical Diploma in Executive Services for Service Centers in Executive Services for Service Centers – CTP Uladislao Gamez Solano (2016-01 – 2019-01)