Business Systems Analyst at DriverAI, Inc (2026-02 – Present)
- Coordinated milestone visibility, dependency tracking, and weekly status reporting across product, QA, and engineering teams throughout SDLC phases, reducing delivery ambiguity by 30% and supporting on-time delivery
- Owned functional acceptance testing and feature validation across multiple release cycles, surfacing risks and readiness gaps before launch and contributing to a 20% reduction in post-release defects
- Translated KPIs, usage signals, and customer feedback into executive-ready business cases, driving 25% improvement in feature adoption through structured, data-driven prioritization
- Maintained BRDs, process maps, and workflow documentation across SDLC phases, tracking feature utilization, usage/adoption metrics, engagement trends, and operational readiness indicators to support continuous improvement and consistent stakeholder alignment
Business Analyst at Meta via Qualitest (2025-12 – 2026-06)
- Validated feature readiness across 3 product lines, maintaining alignment between business requirements and engineering delivery timelines throughout each release cycle
- Performed risk assessments and go/no-go analysis for wearable device releases, documenting issues and mitigations and presenting findings to cross-functional stakeholders before each launch
- Synthesized defect trends, release insights, and technical findings into recurring bi-weekly leadership status reports, supporting executive visibility, intake analysis, and prioritization decisions across product lines
- Supported post-launch analysis by reviewing usage, engagement, and defect trends across web and native experiences, surfacing insights that informed prioritization and platform optimization
Business Technology Consultant at Rebecca Everlene Trust Company (2025-09 – 2025-12)
- Spearheaded end-to-end platform migration of customer onboarding from manual processes to an automated Monday.com workflow, coordinating dependencies and tracking pilot readiness across business and technology teams to ensure smooth adoption and 100% onboarding coverage
- Defined migration readiness indicators, documented current and future-state workflows, and managed change control throughout the transition, reducing operational throughput risk and accelerating time-to-value for new customers
- Facilitated stakeholder workshops, change readiness discussions, and requirements elicitation sessions, creating Lucidchart process flows, acceptance criteria, and enablement documentation to support successful adoption
- Bridged business users and technology partners as cross-functional liaison, maintaining clarity on scope, priorities, and system changes communicated to front-line colleagues and management
- Supported annual planning and goal-setting activities by facilitating stakeholder workshops to identify leadership priorities, establish journey milestones, and align cross-functional teams around short-term needs and long-term performance objectives
Business Technology Consultant at Deloitte Consulting LLP (2024-06 – 2024-08)
Promoted to Consultant within 3 years; led requirements analysis, UAT, and milestone tracking across multiple financial services engagements, ensuring alignment across product, engineering, and business teams
- Coached and mentored junior Business Analysts on documentation standards, workflow tracking, and reporting practices, improving team consistency and quality of program deliverables
- Executive dashboards presented, summaries, feasibility studies, and strategic proposals to C-suite and senior leadership, translating complex program data into clear insights that drove alignment across departments
- Acted as primary liaison between business stakeholders and technology partners, communicating system changes, risk status, and issue resolution updates to management and executive teams on a regular cadence
- Designed and developed Power BI dashboards and analytical reports integrating multi-source operational and financial datasets, supporting KPI monitoring, business performance analysis, and data-driven decision-making across enterprise teams
- Conducted change impact assessments for system enhancements and technology rollouts, identifying stakeholder impacts, readiness gaps, risks, and adoption requirements while coordinating cross-functional implementation activities
Business Technology Analyst at Deloitte Consulting LLP (2021-07 – 2024-05)
- Delivered large-scale cross-functional engagements in regulated financial services environments, maintaining integrated project tracking, milestone management, and audit-compliant documentation throughout each program lifecycle
- Engineered scalable SQL pipelines integrating multi-source operational and financial datasets, improving reporting accuracy by 95%, enabling executive-level performance monitoring; tracked pipeline defects and resolution workflows through Jira
- Developed operational dashboards and analytical reports using Power BI, Tableau, and Excel to support KPI monitoring, business performance analysis, and data-driven decision-making across enterprise teams
- Managed automation frameworks of 4,000+ scripts with 99% production uptime; documented system workflows, data flows, and governance processes supporting enterprise reporting, audit compliance, and change control
