Riddhi Shah

An organized and creative professional with proven marketing skills and a desire to learn more. Possess 2+ years of experience in Client Servicing. Looking to utilize my existing skill set to increase company profitability.

Restaurant Manager at Honest Indian Restaurant (2024-01 – Present)

• Recruitment and Onboarding: Successfully recruited, interviewed, and hired qualified front-of-house (FOH) and back-of-house (BOH) staff to meet operational needs.
• Training and Development: Designed and implemented comprehensive training programs for new and existing employees to maintain high service and safety standards.
• Performance Management: Conducted regular performance appraisals and provided constructive feedback or coaching to improve productivity and reduce staff turnover.
• Scheduling: Managed weekly staff rosters and shift coverage, balancing labor costs with the expected volume of business.

Senior Client Servicie Manager at Short Jobs (2023-01 – 2024-01)

• Develop and deliver relevant and engaging communications to internal employees and members.
• Produced two publications designed to enhance employee moral, perception and understanding of the organization mission.
• Strategized and proactively worked with client groups to gauge internal communication needs and recommended suitable solutions.
• Responding to customer inquiries and needs conducting customer meetings and enhance services.
• Inspire repeat business from clients.
• Offer service to clients on services and products.
• Participate in marketing campaigns.
• Deal with client requests and troubleshoot problems.

Bachelor of Science in Visual Communication – Bishop Appasany College of Arts and Science (2004-01 – 2007-01)