Restaurant Manager at Honest Indian Restaurant (2024-01 – Present)
- Recruitment and Onboarding: Successfully recruited, interviewed, and hired qualified front-of-house (FOH) and back-of-house (BOH) staff to meet operational needs.
- Training and Development: Designed and implemented comprehensive training programs for new and existing employees to maintain high service and safety standards.
- Performance Management: Conducted regular performance appraisals and provided constructive feedback or coaching to improve productivity and reduce staff turnover.
- Scheduling: Managed weekly staff rosters and shift coverage, balancing labor costs with the expected volume of business.
Senior Client Servicie Manager at Short Jobs (2023-01 – 2024-01)
- Develop and deliver relevant and engaging communications to internal employees and members.
- Produced two publications designed to enhance employee moral, perception and understanding of the organization mission.
- Strategized and proactively worked with client groups to gauge internal communication needs and recommended suitable solutions.
- Responding to customer inquiries and needs conducting customer meetings and enhance services.
- Inspire repeat business from clients.
- Offer service to clients on services and products.
- Participate in marketing campaigns.
- Deal with client requests and troubleshoot problems.
