Lead Teacher at BASCOL (2023-12 – 2025-12)
- Managed children's emotional, intellectual, and physical needs.
- Designed and implemented engaging lesson plans aligned with curriculum standards.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Collaborated with parents and community stakeholders to support student success initiatives.
Patient Access Representative at Connextcare (2022-01 – 2023-12)
- Facilitated patient registration and appointment scheduling to ensure seamless access to healthcare services.
- Managed insurance verification processes, enhancing accuracy in patient billing operations.
- Trained new staff on systems and protocols, fostering a culture of continuous improvement in service delivery.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Professional Groomer & Veterinary Receptionist at Valley Veterinary Hospital (2019-01 – 2022-12)
- Led grooming team in implementing best practices, improving service efficiency and client retention.
- Provided high-quality grooming services for various breeds, enhancing pet comfort and owner satisfaction.
- Trained junior groomers on techniques and safety protocols, fostering skill development and teamwork.
- Collaborated with veterinary staff to identify health issues during grooming sessions, contributing to proactive care.
- Managed client appointments and scheduling to optimize workflow and enhance patient care.
- Provided exceptional customer service, addressing inquiries and concerns in a professional manner.
- Maintained accurate patient records using veterinary practice management software.
- Managed a multi-line phone system and pleasantly greeted patients.
Assistant Gardener at Kaleidoscope Gardens (North Wales, PA)
- Executed a range of garden and landscape operations, including watering, planting, transplanting, pruning, and weeding
- Offered valuable expertise and recommendations to clients regarding garden planning
- Managed vegetable garden harvesting and delivered exceptional customer service
Instructor and Trail Guide at Red Buffalo Ranch
(Collegeville, PA)
- Assisted in care of ranch horses; feedings, turn outs, grooming, tacking for optimal care and success
- Instructed weekly lessons for all ages, assisting in building riders confidence and knowledge.
- Maintained barn and ranch equipment providing cleanliness and organization to each shift
