ED Care Coordinator (LMSW) at Banner Health (2026-01 – Present)
- Conduct psychosocial and discharge-planning assessments in the emergency-care setting, identify barriers to safe transitions, and coordinate with physicians, nursing, behavioral health, and community providers.
- Connect patients and families with post-acute, behavioral health, insurance, transportation, housing, and community resources while documenting interventions and supporting regulatory and care-coordination standards.
Licensed Master Social Worker at Health Partner (2024-06 – 2024-12)
Grievance & Appeals Analyst at Health Partner (2023-07 – 2024-05)
Care Management Lead Analyst at The Cigna Group (2024-03 – 2025-02)
- Managed complex care-management needs by assessing whole-person clinical and psychosocial risks, coordinating with members and providers, and supporting access to appropriate medical and behavioral health services.
- Reviewed clinical and claims information to identify care gaps, utilization concerns, and escalation needs; collaborated across matrixed teams to support quality, affordability, and member outcomes.
Clinical Supervisor at Solari, Inc. (2024-01 – 2024-04)
- Supervised crisis specialists and provided real-time clinical consultation, coaching, and oversight of crisis intervention, brief interventions, risk assessment, and trauma-informed service delivery.
- Monitored clinical performance and quality indicators, supported audits and staff training, and partnered with contact-center leadership on service delivery, policy, and performance improvement.
Utilization Management Coordinator at Teri's Health Services (2022-11 – 2023-07)
- Conducted utilization reviews for behavioral health services, evaluating clinical documentation, medical necessity, level-of-care criteria, and continued-service needs to support appropriate authorization decisions.
- Coordinated prior and concurrent authorizations with clinical teams and health plans, monitored utilization and service approvals, and addressed documentation or payer requirements affecting continuity of care.
Corporate Appeals Specialist at NeuroPsychiatric Hospitals (2021-12 – 2022-11)
- Investigated payer denials and medical-necessity issues, prepared clinical appeal and reconsideration cases, and coordinated peer-to-peer and retrospective reviews for complex behavioral health hospital services.
- Partnered with utilization review, business office, and clinical teams to resolve denials, improve supporting documentation, and support reimbursement and payer compliance across Medicare, Medicaid, and commercial plans.
Care Coordinator at Connections Health Solutions (2021-04 – 2021-12)
- Conducted psychosocial assessments, identified diagnoses and immediate needs, and developed person-centered treatment and crisis-intervention plans for individuals receiving behavioral health services.
- Educated patients, coordinated interdisciplinary interventions and transitions of care, and maintained chart quality through documentation review and self-audits.
Clinical Coordinator at Lifewell – A Terros Health Company (2017-11 – 2021-04)
- Coordinated multidisciplinary behavioral health services for adults with serious mental illness, aligning case management, psychiatric, rehabilitation, housing, and community resources with individualized service plans.
- Provided clinical and operational oversight, supported case-management staff, and reviewed documentation and service delivery for quality, continuity of care, and Medicaid/AHCCCS program requirements.
Director of Social Services (Hospital) at Haven Behavioral Healthcare (2015-12 – 2017-11)
- Directed inpatient behavioral health social services, including psychosocial assessment, treatment planning, psychoeducation, family support, and discharge planning in collaboration with the interdisciplinary treatment team.
- Oversaw social-services staff, clinical documentation, care transitions, and adherence to hospital policies and federal, state, and accreditation requirements.
Intake & Utilization Coordinator at Haven Behavioral Healthcare (2015-05 – 2015-12)
Social Worker at Haven Behavioral Healthcare (2013-10 – 2015-05)
Utilization Management Coordinator (Outpatient Clinic) at Choices Network of Arizona (2012-09 – 2013-10)
- Reviewed behavioral health services for medical necessity and appropriate level of care, coordinated authorizations, and communicated with payers and clinical teams throughout outpatient treatment.
- Tracked utilization, clinical documentation, continued-stay needs, and transitions of care to support payer requirements, appropriate resource use, and timely resolution of authorization issues.
Clinical Coordinator at Choices Network of Arizona (2011-04 – 2012-09)
Rehabilitation Specialist at Choices Network of Arizona (2010-10 – 2011-04)
Case Manager at Choices Network of Arizona (2010-03 – 2010-10)
Mental Health Specialist at State of Arizona | Arizona State Hospital (2009-03 – 2010-04)
- Led therapeutic and recreational activities, supported daily-living and social-skill development, observed patient response, and documented progress in accordance with individualized treatment plans.
- Collaborated with psychiatrists, psychologists, social workers, nurses, and other disciplines to maintain a safe therapeutic environment and provide psychoeducation, support, and crisis response.
Substance Abuse Counselor at New Hope Recovery Center (2006-11 – 2009-01)
- Provided individual and group substance-use counseling, assessment, treatment planning, relapse-prevention education, and recovery-focused support for clients with substance use disorders.
- Coordinated case-management needs and community referrals, documented treatment progress, and collaborated with interdisciplinary providers to support continuity of care and sustained recovery.
Case Manager at New Hope Recovery Center (2006-07 – 2006-11)
Behavioral Health Technician at New Hope Recovery Center (2005-11 – 2006-06)
