Riley Wells

I am seeking an entry-level position that will allow me to grow and utilize my customer service and organizational skills and looking forward to adding to the success of a great company.

Patient Care Technician (CNA) at Medical City Lewisville (2025-02 – Present)

Patient Care Tech duties included:

• Monitored patient vital signs and reported changes to nursing staff
• Assisted patients with daily activities, including bathing and dressing
• Maintained cleanliness and organization of patient care areas
• Collaborated with healthcare professionals to ensure comprehensive patient care
• Provided emotional support to patients and families during treatment processes
• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
• Answered call lights promptly and responded appropriately to requests from patients, families, staff members
• Provided direct patient care and assistance to healthcare team members
• Assisted with patient transfers from bed to wheelchair or stretcher as needed
• Organized supplies in order to maintain adequate stock levels throughout shift
• Assisted patients with activities of daily living, including bathing, dressing and grooming
• Turned and repositioned bedridden patients to prevent bedsores
• Safeguarded patient privacy with strict adherence to HIPAA protocols

PBX Operator – Part Time at Medical City Lewisville (2025-02 – Present)

PBX Operator duties included

• Operated multi-line telephone system to manage incoming calls effectively
• Assisted patients and visitors with inquiries and directed them to appropriate departments
• Coordinated communication between medical staff, departments, and external callers
• Provided information about hospital services, policies, and procedures to callers
• Ensured confidentiality of patient information during all communications handled
• Managed multiple tasks simultaneously while maintaining a high level of accuracy
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
• Provided customer service support by answering questions, resolving issues, and providing information
• Called codes overhead in the hospital to alert staff to when and where they were needed
• Used multiple computer systems like Rave, iMobile, kontact.io

Part Time Customer Service/Retail Associate at Nothing Bundt Cakes (2024-11 – 2025-03)

Server/Hostess at Parry's Pizzeria & Taphouse (2021-10 – 2024-10)

Child Care Provider/Babysitter at Self Employed (2021 – 2025-03)

Nursing Assistant Certification – Dallas College (2025)

High School Diploma – The Colony High School (2024)