Patient Care Technician (CNA) at Medical City Lewisville (2025-02 – Present)
Patient Care Tech duties included:
- Monitored patient vital signs and reported changes to nursing staff
- Assisted patients with daily activities, including bathing and dressing
- Maintained cleanliness and organization of patient care areas
- Collaborated with healthcare professionals to ensure comprehensive patient care
- Provided emotional support to patients and families during treatment processes
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members
- Provided direct patient care and assistance to healthcare team members
- Assisted with patient transfers from bed to wheelchair or stretcher as needed
- Organized supplies in order to maintain adequate stock levels throughout shift
- Assisted patients with activities of daily living, including bathing, dressing and grooming
- Turned and repositioned bedridden patients to prevent bedsores
- Safeguarded patient privacy with strict adherence to HIPAA protocols
PBX Operator – Part Time at Medical City Lewisville (2025-02 – Present)
PBX Operator duties included
- Operated multi-line telephone system to manage incoming calls effectively
- Assisted patients and visitors with inquiries and directed them to appropriate departments
- Coordinated communication between medical staff, departments, and external callers
- Provided information about hospital services, policies, and procedures to callers
- Ensured confidentiality of patient information during all communications handled
- Managed multiple tasks simultaneously while maintaining a high level of accuracy
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
- Provided customer service support by answering questions, resolving issues, and providing information
- Called codes overhead in the hospital to alert staff to when and where they were needed
- Used multiple computer systems like Rave, iMobile, kontact.io
Part Time Customer Service/Retail Associate at Nothing Bundt Cakes (2024-11 – 2025-03)
Server/Hostess at Parry's Pizzeria & Taphouse (2021-10 – 2024-10)
Child Care Provider/Babysitter at Self Employed (2021 – 2025-03)
