Rishi Senthilkumar

Automated multi-source network adequacy reporting by standardizing data feeds through Tableau Prep, replacing a manual, filing-only report with a repeatable, refreshable reporting pipeline which optimizes cognitive load for filing tasks Designed and deployed audience-specific Tableau dashboards (operational detail, geographic gap map, and executive summary) that translated county-specialty network compliance data into actionable insight for analysts, market teams, and leadership Established dashboard governance standards, including naming conventions, certified KPI definitions, ownership/SLAs, and a data dictionary, to protect long-term reporting accuracy while enabling seamless team handoff for iterations as adoption scales

Business Analytics Intern - Elevance Health - Chicago, IL

(2026-05 - 2026-08)

• Automated multi-source network adequacy reporting by standardizing data feeds through Tableau Prep, replacing a manual, filing-only report with a repeatable, refreshable reporting pipeline which optimizes cognitive load for filing tasks
• Designed and deployed audience-specific Tableau dashboards (operational detail, geographic gap map, and executive summary) that translated county-specialty network compliance data into actionable insight for analysts, market teams, and leadership
• Established dashboard governance standards, including naming conventions, certified KPI definitions, ownership/SLAs, and a data dictionary, to protect long-term reporting accuracy while enabling seamless team handoff for iterations as adoption scales

Business Analytics Intern - Capital One (Discover Payment Network) - Riverwoods, IL

(2025-06 - 2025-08)

• Led an analytics-based initiative to define and standardize the definition of "network participant" across Discover's Payment Network post-acquisition, enhancing transparency and strategic alignment enterprise-wide
• Designed and launched automated Tableau dashboards that reduced manual reporting time by 5+ hours per week, significantly improving operational efficiency, accuracy, and data accessibility, along with data governance
• Presented insights on participant behavior trends and network shifts to senior leadership, directly influencing enterprise-level risk strategies, operational decision-making, and post-merger integration efforts across the Discover Payment Network

Business Consulting Intern - CCC Intelligent Solutions - Chicago, IL

(2024-05 - 2024-08)

• Evaluated data from multiple insurance carriers to identify key trends and deliver insights for Nurse Reviewer processes, providing recommendations to enhance accuracy on average by $50,000 per claim while boosting our top line.
• Investigated escheatment and Department of Insurance regulations on a state-by-state basis; assisted in finalizing a value proposition workbook for the payments team, laying the foundation for targeting specific major carriers
• Facilitated process reviews with clients to understand operations, identify pain points, and provide actionable recommendations

Customer Service Representative - CVS Health - Long Grove, IL

(2023-05 - 2023-08)

• Provided comprehensive customer service to patients and customers at CVS Pharmacy, handling a wide range of tasks including restocking shelves, operating POS, processing photo orders, functioning as a UPS access point, and depositing cash payments
• Demonstrated exceptional communication and problem-solving skills, effectively resolving customer inquiries, complaints, and issues related to prescription, insurance, and store operations
• Processed over 45 transactions an hour, ensuring customer satisfaction while adhering to company policies

Bachelor of Science - Public Affairs - Indiana University, O'Neill School of Public and Environmental Affairs (2027-05) Bloomington, IN

High School Diploma - Adlai E. Stevenson High School (2022-05) Lincolnshire, IL