Rita Zebell

Compassionate and motivated professional dedicated to assisting grieving families by providing emotional and practical support during challenging times. Detail-oriented with a proven ability to prioritize and strategize effectively, ensuring seamless management of multiple tasks while delivering exceptional customer service. Seeking a full-time position that fosters community support and offers meaningful assistance to those in need.

Committed to making a positive impact through empathy and professionalism in every interaction.

Cremation Care Assistant / Mortuary Transport Driver - Hansen Mortuaries - Phoenix & Scottsdale, AZ

(2025 - 2026)

• Conduct secure and compliant transport of decedents, including coordinated pickups from medical examiners, healthcare facilities, and residences.
• Collaborate with first responders and facility staff to ensure timely, coordinated response during incidents.
• Complete chain-of-custody and identification procedures in accordance with organizational policies and required documentation standards.
• Manage documentation and personal-effects handling, ensuring accurate records and secure storage of belongings.
• Maintain sanitation and equipment readiness, including cleaning, disinfecting, and preparing vehicles and tools for continued use.
• Coordinate specialized transport operations, such as casket delivery to airports, ensuring respectful and timely transfer.
• Handled first-call inquiries, greeted families, and supported family check-in at funeral home.
• Maintained documentation in FDMS to support records management workflows.
• Managed dispatch logistics for transport families traveling to and from services.
• Prepared chapel environment to support memorial service setup, arranging floral displays, caskets, urns, photos, and keepsakes.
• Prepared cremated remains for mailing and arranged shipment documentation and delivery logistics.
• Performed van maintenance activities to ensure vehicle reliability and support day-to-day operations.

Transfer Specialist - SCI - Phoenix, AZ

(2025 - 2025)

• Performed secure collection and transport of decedents from medical examiner offices, healthcare facilities, and residences to the care center.
• Coordinated effectively with first responders, coroners, hospitals, and facility staff to ensure timely case handling.
• Completed chain-of-custody documentation and identification procedures in alignment with company policies.
• Managed accurate documentation and secure storage of personal belongings to maintain organized case records.

Non-Injury Auto Adjuster - USAA - Phoenix, AZ

(2024 - 2024)

• Interpreted policy terms and insurance regulations to ensure accurate processing and informed decision-making.
• Reviewed policy coverage scope, determined liability, and assessed related damages.
• Documented verified facts of loss to support accurate claims processing.
• Obtained recorded statements from members, claimants, and witnesses for accurate documentation and case record maintenance.

Medical Biller/Collector - Revecore - Phoenix, AZ

(2022 - 2024)

• Reviewed claims for compliance with regulatory standards, ensuring documentation accuracy and resolving exceptions to maintain billing integrity.
• Prepared medical billing documentation and followed up on unpaid accounts, successfully recovering outstanding balances.
• Handled customer inquiries and investigated concerns, coordinating timely resolutions to enhance customer satisfaction.
• Submitted electronic and paper claims through clearinghouse and payer portals.
• Coordinated commercial payer and Medicare relationships to support billing operations.

AR Collections Specialist - CVS Health - Phoenix, AZ

(2017 - 2021)

• Processed medical claims to support healthcare billing operations and maintain claim workflow integrity.
• Investigated claim errors and updated pricing information for consistency.
• Coordinated communication with insurance companies to support resolution of open balances.
• Negotiated payment arrangements with customers while maintaining compliance with collection policies.

Licensed Cremationist - Cremation Association of North America (2026)

Certified in Natural Organic Reduction/Terramation - Cremation Association of North America (2026)

Diploma - Medical Billing and Coding - Brookline College, Phoenix, AZ (2017)

Associates of Applied Science - Fashion Design - Phoenix College, Phoenix, AZ (2015)