Rob Wolford

Adjudication of Mechanical extended warranty claims using labor guides, verification of parts and labor and daily interaction of repair facilities and customers.

Mechanical Claims Adjuster - Renascent Protection Solutions - Dublin, OH

(2023-09)

Adjudication of Mechanical extended warranty claims using labor guides, verification of parts and labor and daily interaction of repair facilities and customers.

• Used Mitchell Prodemand, Alldata to verify labor times and procedures for repairs.
• Used MAX telephony software for calls.
• Used Forte' data system to verify msrp of parts, if in correct used oem websites and / or calls to verify.
• Reviewed multiple warranty contracts to confirm coverage.
• Interacted with service advisors, independent repair facilities and contract holders to ensure the repair process from start to finish.
• Extensive knowledge of euro and highline vehicles, sourcing of aftermarket parts prices at lowest cost to the company.
• Supervised a team of 8 other adjusters as needed to verify correct process of claim adjudication.
• Beta tested Stone Eagle software prior to company upgrade to track any errors or bugs.
• Assisted Administration dept on incoming calls as needed.
• Use of MS office software including Teams daily.
• Assisted in training of new hires on SDX platform (online, automated claim entry)
• Possessed a claim authorization limit of $4000 before any supervisor review needed.
• Awarded the Tricor Trident Award for accuracy on claims processing.

Fabrication - A.M Toolbox - Dublin, OH

Prototype part manufacturing for Automotive E.V. companies.

• Mold creation and repair using high temperature tooling.
• Post process finishing of prototype parts made from DCPD.

Tech/Detailer/Painter - Central Ohio Auto Body and Repair - Plain City, OH

(2021-10 - 2023-01)

Detailer - Dave Kehl Chevrolet

(2019-05 - 2019-06)

Online Marketing Specialist / Photographer - C&N Motorcars LLC

(2018-03 - 2019-05)

Detailer/Driver - Nelson Auto Group - Marysville, OH

(2016-07 - 2018-03)

Parts Control Technician - Canon Business Process Services (CBPS)

(2016-04 - 2017)

Daily reception and order picking of prototype parts for Honda Research & Development. Use of Hoist crane, Hanel Storage system. Interaction and direct support with various HRA fabrication staff. A zone security access.

Fabrication - American Vintage Camper - Marysville, OH

(2015 - 2016)

Restoration and ground up builds of Vintage style Campers and Vending trailers

Fleet Detailer/Interior repair - Extreme Limo of Columbus/Cincinnati

(2014 - 2015)

General upkeep of a fleet of Luxury Limos and Party Buses

Customer Service - Autoqual of Central Ohio - Powell, OH

(2013 - 2014)

• Provided Used Car Managers & Sales a zero objection presentation program.
• Interior restoration, Burn repair, Leather & Vinyl repair, Color match dye of materials

Automotive Mechanic / Paint Finisher / Detailer - Brighton Ranch Paint & Body Shop - Phoenix, AZ

(2010 - 2013)

• Repaired automobiles and antique classic car restorations.
• Utilized pneumatic and battery powered hand tools for assembly and disassembly.

Auto Body Assistant / Detailer / Inspector - Complete Auto Service - Marysville, OH

(2007 - 2010)

• Small repairs, wet sanding of fresh paint, detailing, shipping of completed repairs, automotive rebuilds, assembled and disassembled Honda automobiles.
• Utilized pneumatic and battery powered hand tools for assembly and disassembly.

Head Detailer - Byers Mazda/Subaru - Dublin, OH

(2005 - 2007)

• Insured quality of detailing via 101 point inspection chart.
• Performed sanding/buffing of paint if needed. Delivered product to customers.

Porter/Driver - Auto Warehousing Inc - Raymond, OH

(2002 - 2005)

Honda ELP (East Liberty Plant)

• Loaded automotive products onto rail cars for shipment. Inspected for any damages prior to loading.

Shipper & Receiver - Archer Management Corp. at Honda R&D of America - Raymond, OH

(2000 - 2002)

Worked in mailroom and loading dock and used Fed-ex & UPS shipping software. Sorted and delivered packages to associates.

Associate - Full Sail University

Marysville High School