Robert A. Mcbee

Continue to successfully support hunting camp operations that provide quality client experiences and leads to opportunities for creative contributions, responsibility and advancement. Bachelor of Business Administration degree. Extensive professional, technical and management experience. Fifteen years maintaining and supporting hunting ranch operations.

Hunting Guide & Ranch Hand - SAN PEDRO HUNTING CLUB - FALFURRIAS, TEXAS

(2020)

• Guide hunts for dove, quail, turkey, whitetail deer, nilgai and feral hogs.
• Provide a quality customer hunting entertainment experience.
• Prepare vehicle, equipment and supplies and safely transport hunters on daily hunting trips.
• Assist guests with hunting equipment.
• Field dress and quarter harvested large game and cape for taxidermy.
• Ensure compliance with hunting laws.
• Ensure appropriate tagging, handling and storage of harvested game.
• Perform wildlife habitat management including discing food lanes and plots, shredding hunting areas, spraying herbicide and trimming trees.
• Establish and maintain hunting blinds and feed pens.
• Assist with facilities, grounds and equipment maintenance as required.
• Provide support as needed to achieve hunting camp operational goals.

Driver & Hunting Guide - SAN CHICAGO HUNTING CAMP - ARMSTRONG, TEXAS

(2019 - 2020)

• Responsible for preparing vehicle, equipment and supplies and safely transporting hunters on daily hunting trips.
• Maintain positive relationships with hunters and coworkers to ensure quality hunting experiences.
• Assist with facilities, grounds and equipment maintenance as required.
• Assist members or guests with hunting equipment.
• Ensure compliance with hunting laws.
• Ensure appropriate tagging, handling and storage of harvested game.
• Provide quality customer hunting entertainment experiences.

Workers’ Compensation Claims Manager - SALUS RISK MANAGEMENT, FORMER TEXAS BUILDERS INSURANCE - AUSTIN, TEXAS

(2012 - 2018)

• Responsible for managing Claims Department administering Texas Workers’ Compensation benefits to injured employees.
• Ensured compliance with statutory claims reporting and reinsurance reporting.
• Provided direct supervision of claims personnel to achieve compliance with all regulatory claims requirements.
• Set performance goals and provided performance feedback.
• Communicated company mission and goals and managed claims operations to achieve goals.

Workers’ Compensation Claims Manager - EMPLOYERS INSURANCE, FORMER AMCOMP INSURANCE - AUSTIN, TEXAS

(2006 - 2012)

• Accountable for the performance, service quality and results of Texas and Oklahoma claim operations including compliance with regulatory requirements, claims best practices, business results and reinsurance reporting.
• Established program goals and objectives, monitored program effectiveness and determined changes needed to improve results.
• Supervised claims personnel including claims supervisors, adjusters and clerical support.
• Provided direct claims supervision and oversight on issues exceeding claim staff authority and assisted with litigation management.
• Defined levels of performance and provided ongoing feedback on results.
• Communicated mission and goals to staff and built support for company objectives by demonstrating good interpersonal relationships with a strong focus on customer service.

Manager, Classification Quality Assurance - NATIONAL COUNCIL ON WORKERS COMPENSATION INSURANCE INC. - BOCA RATON, FLORIDA

(2002 - 2005)

• Manage teams of internal, regional and contract staff responsible for performing classification inspections, classification inspection quality assurance, classification data quality assurance, classification code management, vendor management and customer service.
• Responsible for performing services necessary to maintain the integrity and accuracy of NCCI’s Workers Compensation Classification System and ensure compliance with commitments in affiliate agreements.
• Responsibilities included employment decisions to hire, fire, discipline and assess performance of employees; supervision of inspection and inspection quality review staff in daily operational activities to accomplish departmental and divisional objectives; managing operational budget; developing processes with workflows and procedures for efficient operational activities; and, preparing substantive reports on performance of services.
• Additional responsibilities included leading, facilitating and participating in projects to support business unit, division and corporate objectives.

Project Leader, Systems & Performance Team Leader - TEXAS MUTUAL INSURANCE COMPANY - AUSTIN, TEXAS

(2000 - 2002)

• Coordinated with internal and external partners on projects to develop recommendations, impacts, proposals, and solutions to industry and regulatory issues.
• Developed regulatory implementation plans.
• Analyzed complex work processes and formulated sound recommendations for improvement.
• Developed business process documentation to define project objectives and partnered with IT to develop project feasibility, scope, business design, technical specifications, business scenario test cases, user acceptance testing and cost benefit analysis.
• Served as an authority on claims’ business process workflows.
• Developed and implemented policies and procedures for compliance with regulations.
• Maintained strong business and professional relationships with internal and external customers; and, communicated effectively with vendors, regulators and industry partners.

Special Benefit Services Manager - TEXAS MUTUAL INSURANCE COMPANY - AUSTIN, TEXAS

(1993 - 1996)

• Managed staff of 45 employees on specialized teams responsible for catastrophic injury claims, reinsurance reporting, litigated claim management, and representation before the Commission at benefit dispute resolution hearings.
• Supervised staff serving as the carrier representative to the Commission, tracked all Commission administrative orders, and responded to customer inquiries regarding benefit questions and loss information.

Claims Examiner IV - TEXAS MUTUAL INSURANCE COMPANY - AUSTIN, TEXAS

(1992 - 1993)

• Managed Texas Workers’ Compensation claims, primarily consisting of catastrophic injuries and Coverage B Employers Liability gross negligence death claims.
• Represented the carrier before the Texas Workers’ Compensation Commission at Benefit Review Conferences.
• This position required analytical skills, leadership characteristics and the ability to communicate persuasively while presenting information in a fair and impartial manner.

Bachelor of Business Administration - Finance - ST. EDWARD’S UNIVERSITY