Robert Barragan

Customer-focused and detail-oriented Hospitality Operations Professional with 5 years of dedicated experience managing front desk services, guest accounts, reservation pipelines, and shared accommodation logistics. Skilled in maintaining high occupancy rates, resolving guest concerns with tact, processing daily audit/billing reports, and maintaining spotless front-of-house standards. Proven track record of delivering exceptional guest satisfaction ratings across fast-paced property environments.

Operations & Front Desk Manager - Scodrinon Hostel - Shkodër, Albania

(2024-05 - 2026-07)

• Managed main desk operations, guest registration, bed allocations, room key distribution, and guest account record-keeping for a 30-bed property.
• Maintained peak occupancy rates by handling inbound reservation sales, inquiry pipelines, and local guest concierge services.
• Handled guest concerns and special requests promptly, securing and maintaining a perfect 10/10 rating on Hostelworld.
• Processed financial records, daily cash flow logs, and direct billing schedules while upholding strict cleanliness standards across all guest waiting areas and reception desks.

Property Manager & Super Host - Airbnb - Istanbul, Türkiye

(2021-01 - 2024-04)

• Operated the #1 ranked shared accommodation listing in Istanbul, accommodating over 600 international guests with 100% response rates.
• Oversaw complete arrival/departure logistics, guest check-ins, guest accounts, and direct communication channels.
• Coordinated housekeeping and maintenance workflows to ensure all common spaces and guest rooms met impeccable standards.

Site Operations & Guest Logistics Manager (Volunteer) - Taniwha's Den Music Festival - Martinborough, New Zealand

(2017-02 - 2017-03)

• Liaised with on-site staff and security teams to assist attendees and manage crowd flow across event spaces.
• Maintained clean operational zones and executed venue recovery protocols under active event conditions.

Environmental Operations Specialist - Shire of Yarra Ranges - Melbourne, Victoria, Australia

(2013-06 - 2016-05)

Executed physical operations and maintenance duties with precise record-keeping and team coordination.

Forestry Technician / Wildland Firefighter - California Conservation Corps (CCC) - National City, CA

(2011-10 - 2013-03)

• Worked under high-pressure conditions in team-based environments, executing protocol-driven safety and facility maintenance tasks.