Customer Service Agent - Sutter Health - Eagle Mountain, UT
(2023-08)
- Assisted patients with inquiries regarding appointments and services.
- Resolved customer complaints promptly and effectively.
- Collaborated with medical staff to ensure patient satisfaction.
- Managed patient records using electronic health systems efficiently.
- Maintained a positive and professional demeanor in all interactions.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Attended training sessions regularly to stay current on new products or services.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Fraud Prevention Representative - Goldman Sachs - Saratoga Springs, Utah
(2022-07 - 2023-06)
- Monitored transactions to identify suspicious activity and prevent fraud.
- Collaborated with team members to develop effective fraud prevention strategies.
- Created detailed reports summarizing investigations into suspected fraudulent activity.
- Monitored account activities for irregularities and unauthorized access.
- Maintained accurate records of all investigations including case notes, documents, emails.
- Verified customer information against existing records to detect discrepancies or inconsistencies.
- Analyzed large amounts of data using statistical software packages to identify patterns associated with fraudulent activity.
- Conducted research on trends in online fraud prevention techniques.
- Responded quickly to customer inquiries regarding suspected fraud incidents.
- Documented investigative findings in reports.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
Cashier - Chevron - Grantsville, Utah
(2021-04 - 2022-06)
- Processed customer transactions efficiently at Chevron fuel station.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and store navigation.
- Operated point-of-sale systems to complete sales transactions.
- Ensured cleanliness and organization of checkout area and merchandise displays.
- Trained new cashiers on operational procedures and system usage.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Client Service Officer - Wells Fargo - Salt Lake City, Utah
(2016-02 - 2019-05)
- Assisted clients with account inquiries and transaction processing at Wells Fargo.
- Resolved client issues promptly, ensuring high satisfaction levels in service delivery.
- Educated clients on banking products and services to enhance their financial understanding.
- Collaborated with team members to streamline workflows and improve client interactions.
- Maintained accurate records of client communications and service requests in the CRM system.
- Supported branch initiatives by participating in promotional campaigns and events.
- Trained new staff on customer service protocols and operational procedures at Wells Fargo.
- Maintained client files, compiled reports and organized company resources.
- Managed client complaints with high level of professionalism and competence.
- Attended to daily client service requests and provided support.
- Attended educational trainings and workshops for professional growth.
- Assisted in risk assessment and mitigation activities and promptly resolved service issues.
- Maintained a positive relationship with clients through regular contact and follow-up calls.
- Processed payments from customers, including cash, credit cards, checks and bank transfers.
- Monitored progress of projects related to client accounts.
- Assisted in training new Client Service Officers on policies and procedures.
- Ensured compliance with applicable laws, regulations and industry standards.
- Updated customer profiles in the company database as needed.
- Provided exceptional customer service to clients, responding quickly and efficiently to inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prevented key account losses by researching discrepancies and correcting problems.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
