Robert Castro

Bottom-line oriented Fleet Management / Office Management / Facilities Maintenance / Operational / Contract Manager professional with extensive experience in multi-site, corporate environments. Over 20 years in Operations, Maintenance and Fleet Management with General Motors. Expertise spans all facets of Fleet and Maintenance Management, Labor Relations, construction office oversight, and high priority project completion.

Skilled in interfacing with all organizational levels from mail room to executive offices, as well as architects, contractors, and suppliers. Strong knowledge of union environments, NYC procurement processes, and regulatory compliance (OSHA, NYC Building Codes, NYC Fire Codes). Advanced technical training in automotive technology, equipment maintenance, facilities and garage operations.

Managed fleet of 6,000 units. Committed to providing exceptional service, security and safety.

Loss Prevention Partner: Lead Risk across NYC Stores - Pop Mart - NYC

Senior Project Manager - Executive Liquidation Solutions

(2022-11)

• Reviewed floor plans prepared by architects to ensure specifications are accurate and client satisfaction before assembly begins. Instructed and guided assemblers in reviewing blueprints and monitored progress to ensure all Building Codes and ADA regulations are adhered to specifications.
• Performed liquidations requiring disassembly of cubicle furniture and relocation or removal from clients' property due to downsizing or relocation to bigger space.
• Wrote specifications and negotiated vendor contracts to ensure cost savings.
• Assigned and supervised schedules, dispatch, coordinates security, mail, laundry, and special events, optimizing productivity with the team.
• Managed exempt and union hourly workers, skilled field; 30 union employees.
• Oversaw capital/operating/expense budgets of $4MM annually.

Operations Manager - MV Transportation

(2022-06 - 2022-11)

Provided support, leadership and direction to assigned operating staff. Controlled daily operation of the Transportation contract in compliance with contracting agency policies and company policy and procedures.

• Effectively managed all call center functions.
• Effectively managed on-time performance, Dispatch Alert issues and driver availability.
• Effectively managed and monitored Dispatch Route assignments.
• Effectively managed customer relations through both direct contact and outreach programs.
• Identified, selected, trained and mentored location staff on a regular basis.
• Assisted in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributed to maintaining the safety culture of the division.
• Maintained client contact routinely to meet or exceed expectations.
• Conducted daily, weekly, and monthly review of key operation metrics and OTP performance.
• Implemented, promoted and adhered to company policies and procedures.
• Participated in location labor and employee relations activities.

Electronical Sales Associate - Lowe's

(2021-11 - 2022-06)

Primary duty was to promote company's products or services through excellent customer service. Welcomed customers, guided them through products, answered questions and ensured guests had a pleasant experience.

• Welcomed customers into the store.
• Explained to customers the best products for their needs.
• Recommended related products to increase customers' options and enrich the shopping experience.
• Explained the benefits and functions of products, method of preparation and how to use them to achieve the best results.
• Accepted and processed orders, operated the POS register and resolved returns issues.
• Promoted special sales, offers and awareness of store loyalty program.

Unemployed - New York State Labor Department

(2021-03 - 2021-11)

Laid off during the Pandemic outbreak and spent time looking for a position.

Campus Security Assistant - New York CUNY

(2020-10 - 2021-02)

• Observed campus activities, reporting suspicious behavior and other incidents to Central Dispatch and/or a ranking officer within Public Safety.
• Acted as a First Responder to alarms and calls for service.
• Enforced college rules and regulations as specified in Standard Operating Procedures.
• Checked IDs and parking passes/decals (where applicable) of students, faculty, staff, and visitors, in accordance with the College's access policy.
• Answered department telephone lines, including emergency calls.
• Provided travel directions to college and campus buildings, offices, and services.
• Accepted items to the campus Lost & Found.
• Occasionally drove a college vehicle to provide driving or walking safety escort or assisted the campus public safety officer during emergency.
• Transported off campus and other events on campus as specifically assigned (valid driver's license required).
• Maintained a personal record (memo book) of daily job activities and incidents as determined by the Campus Public Safety Director.
• When assigned, carefully monitored the premises through the campus CCTV system.

Bachelors - Public Administration / Criminal Justice - John Jay College of Criminal Justice (1970-09 - 1977-06)