General Manager / Kitchen Manager - Charred - Henrico, VA
(2025-01)
- Full P&L; responsibility, achieving profitability through strategic cost control and revenue growth.
- Increased walk-in sales by 22% within first 10 weeks through innovative promotions and local engagement.
- Directed hiring, onboarding, and ongoing training of all staff, cultivating a high-performing team culture.
- Managed vendor relationships, purchasing, and inventory for food, liquor, and supplies.
- Collaborated on menu design, plating presentations, and seasonal specials to elevate guest experience.
- Led execution of special events and private parties, consistently exceeding guest expectations.
- Implemented social media marketing strategy to grow brand presence and drive guest traffic.
Assistant General Manager - Red Robin - Henrico, VA
(2023-03 - 2025-01)
Annual Sales $3.5M
- Oversaw operations with 4 managers and 30+ team members in a high-volume, scratch-kitchen environment.
- Consistently met and exceeded labor, sales, and bonus goals.
- Recognized as top performer for guest relations and hospitality excellence.
- Recruited, trained, retained, and coached staff, including handling performance management and terminations.
- Maintained compliance with all labor, food safety, and company standards.
Patient Care Technician - St. Mary's Hospital - Richmond, VA
(2021-01 - 2023-03)
- Delivered compassionate patient care under supervision of RNs, ensuring safety and comfort.
- Conducted vital sign checks, assisted with lab work, and supported daily hygiene needs.
- Certified in CPR and Basic Life Support.
Senior FOH Manager / Senior Kitchen Manager - Dave & Buster's - Richmond, VA
(2019-01 - 2021-01)
Annual Sales $6M
- Directed both front-of-house and kitchen teams, ensuring food quality, cost control, and guest satisfaction.
- Partnered with GM on P&L;, R&M;, and operational planning to maximize profitability.
- Trained and developed new managers across multiple locations.
- Drove high-volume shifts, maintaining excellence in guest service and operational efficiency.
Operations Manager - Cooper's Hawk Winery & Restaurant - Richmond, VA
(2018-03 - 2019-01)
Annual Sales $2.5M
- Managed day-to-day operations, ensuring quality food preparation and efficient labor management.
- Hired and developed staff, focusing on guest hospitality and brand representation.
- Oversaw inventory and purchasing for liquor, beer, and wine.
Operations Manager - The Cheesecake Factory - Richmond, VA
(2016-07 - 2018-03)
Annual Sales $16M
- Supervised daily operations in one of the highest-volume casual dining concepts in the country.
- Increased profitability by improving labor efficiency and reducing comp issues.
- Developed multiple work groups and maintained exceptional guest service standards.
Senior Manager - Dave & Buster's - Richmond, VA
(2011-08 - 2016-07)
Annual Sales $4.5M
- Managed multiple departments, from kitchen to FOH, overseeing up to 80 staff members.
- Drove team to rank #1 in upsells across the company.
- Controlled costs for food, chemicals, supplies, and alcohol, keeping all under budget.
- Assisted with the opening of 4 new locations nationwide.
Line Cook / Shift Leader → Operations Manager - Dave & Buster's - Richmond, VA
(2009-04 - 2011-08)
- Promoted rapidly from line cook to youngest operations manager in company at age 22.
- Prepared scratch menu items, assisted with inventory, and trained staff in kitchen operations.
Kitchen Manager - Bottoms Up Pizza - Richmond, VA
(2008-07 - 2009-03)
Annual Sales $2M
- Directed kitchen operations, hiring, and training for a team of 20.
- Maintained labor and food costs while ensuring fresh, scratch-made product quality.
