Mainframe Systems Programmer – MQ - Ahold Delhaize USA - Remote
(2026-01 - 2026-12)
- Responsible for supporting IBM MQ Managed File Transfer (MFT) and MQ for z/OS
- Solved reported issues with failed batch jobs
Mainframe Systems Programmer – CICS - TIAA - Remote
(2025-01 - 2025-12)
- Upgraded CICS TS from 5.4 to 6.1
- Supported application programmers in recompiling using 6.1 libraries
- Used SMP/E to create libraries, then created runtime copies
- Supported testing in sandbox, development, QA, and production LPARs
Expert Mainframe Systems Programmer - CICS and MQ - Ensono LLC - Remote
(2025-01 - 2025-12)
- Supported CICS and MQ on 735 z/OS LPARs with over 5000 regions
- Member of a "run" team
- Handled incidents and implemented requested changes
- Validated software changes
- Rotated on-call weeks
- Assisted in setting OMEGAMON situations
- Educated team members in MQ design, performance monitoring, and problem determination
Senior CICS and MQ Administrator - Illinois Secretary of State - Remote
(2024-01 - 2025-12)
- Administered CICS and MQ across three z/OS LPARs
- Upgraded software and applied maintenance
- Upgraded to CICS TS 6.1, including CPSM
- Applied current MQ maintenance using SMP/E
- Updated 3rd party products, e.g., BMC AMI Devx Code Debug
Senior (MQ) Server Engineer - Broadridge Financial Solutions - Remote
(2023-01 - 2024-12)
- Administered queue managers
- Solved connection issues
- Secured channels
- Managed SSL keyrings
- Managed 66 z/OS queue managers for development, QA, and production
- Defined new channels and queues
- Diagnosed connection issues
Senior CICS and MQ Administrator - Tata Consultancy Services (TCS) at First Horizon Bank - Remote
(2021-01 - 2023-12)
- Participated in knowledge transfer during the replacement of the previous outsourcing vendor
- Resolved multiple production application issues in MQ
- Documented message flow on a complex application using CICS and MQ—assisted application teams in diagnosing their problems
- Upgraded z/OS MQ to version 9.2 using SMP/E
- Applied maintenance to CICS TS using SMP/E
- Installed OMEGAMON XE products and upgrades using SMP/E and configured them for proactive monitoring
- Assisted COBOL developers in the design and implementation of their systems
- Diagnosed a deadly embrace condition between IMS and DB2 in a CICS region
- Documented solutions to incident reports using ServiceNow
Professional Technical Support Specialist with CICS and MQ - DXC Technology Company | North Carolina Administrative Office of the Courts - Remote
(2019-01 - 2021-12)
- Improved efficiency by collaborating with the support team of Edward Jones to install new system software on LPARs and define new CICS and MQ objects
- Resolved multiple issues by handling requests from internal users while developing organizational infrastructure
- Upgraded the organization's systems and administered all changes, upgrades, testing, and troubleshooting of CICS, CICS TG, and MQ performance using SYSVIEW
- Contributed to the disaster recovery test to check for flaws and streamlined relevant operations by supporting multiple third-party products
- Installed CICS TS 5.5 using ServicePac to upgrade from CICS TS 5.3
- Installed MQ 9.1 using ServicePac to upgrade from version 8.0
CICS, and MQ Subject Matter Expert - T. Rowe Price | IBM - Remote
(2018-01 - 2019-12)
- Upgraded ASG TMON products and SYSB-II to the latest versions to enhance overall performance
- Integrated CICS CSD definitions to support users
- Planned upgrade of CICS TS 5.2 to 5.4
- Facilitated migration of AIG's in-house systems to IBM's zCloud
- Installed CAFC in 40 CICS regions
- Used IBM Fault Analyzer and CA SYSVIEW to diagnose application abend problems in CICS regions
- Analyzed Express Script's MQ queue sharing environment for proper architecture
- Minimized problems and increased the uptime of online environments by assisting application developers
- Upgraded CICS TS from 5.2 to 5.4
CICS and MQ Subject Matter Expert | Consulting Systems Engineer - HCL | Lincoln Financial Group | First Citizens Bank - Remote
(2013-01 - 2018-12)
- Provided proactive assistance in carrying out the outsourcing of HCSC z/OS infrastructure support and operations
- Identified missing documentation by analyzing existing procedures documentation while providing customer support for CICS and MQ issues and assisting developers in problem determination
- Executed day-to-day support activities, including system dump reading using IPCS, transaction dump diagnosis, determination of root causes of abends, making changes in support of development efforts, and production changes required for new implementations
- Set up a UAT (user acceptance testing) environment with 17 CICS regions and a new MQ queue manager
- Trained new employees in MQ concepts, monitoring, and administration
- Maintained and upgraded CICS, MQ, and 3rd party products
- Supported CICS upgrade from TS 4.2 to TS 5.2
- Defined new dynamic routing
- Built new testing environments
- Monitored CICS using CPSM
CICS/MQ Architect and Systems Programmer | Tivoli OMEGAMON XE Subject Matter Expert | Monitoring and Support Expert - Army and Air Force Exchange Service | IBM | Social Security Administration - Dallas, TX; Durham, NC; and Remote
(2011-01 - 2013-12)
- Eliminated dependencies in CICS transactions by giving application programmers best practices to allow CICSplex operation by advising on RLS (Record-Level Sharing), shared ENQs, TS queues, and tables in CICS using the Interdependency Analyzer
- Wrote COBOL programs that used the CPSM API
