Product Support Specialist Wound Care
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Dedicated Medical Device Support Specialist with over 10 years of experience ensuring the reliability, safety, and efficiency of life-saving medical devices. My expertise spans troubleshooting, preventive maintenance, and technical upgrades, helping clinical teams deliver optimal patient care.
I take pride in problem-solving and collaborating with healthcare professionals to ensure medical equipment operates at peak performance. My background includes training teams on proper device usage, maintaining regulatory compliance, and streamlining inventory management to reduce waste and improve efficiency.
Recognized as the 2022 Delivery Tech of the Year, I am passionate about continuous improvement, optimizing workflows, and leveraging technology to enhance operational efficiency. My leadership in waste reduction initiatives and SOP development has helped organizations improve accuracy, compliance, and cost savings.
With a strong foundation in vendor management, procurement, and facility operations, I am looking to expand my expertise into facilities management, where I can apply my technical skills, leadership experience, and problem-solving abilities to a broader operational scope.
Always eager to learn and grow, I thrive in fast-paced environments that challenge me to innovate and improve processes. Let’s connect and explore how we can create impactful solutions together!
Experienced Product Support Specialist with a strong background in medical device training, troubleshooting, and process optimization. I specialize in comprehensive onboarding, virtual training, and technical support for the NISUS Negative Pressure Wound Therapy (NPWT) device, ensuring customers maximize efficiency and maintain equipment longevity.
With a hands-on approach, I provide customized training sessions via Microsoft Teams, covering device functionality, preventative maintenance, troubleshooting, and warranty/RMA procedures. My ability to streamline workflows, enhance team knowledge, and improve equipment management has led to increased customer confidence and operational efficiency.
Beyond the medical field, my expertise in operations management, customer support, and training implementation makes me adaptable across industries, including pest control and service-based businesses. I thrive in team leadership, process improvement, and optimizing service quality to drive long-term success.
Passionate about technology, innovation, and problem-solving, I’m always looking for ways to improve efficiency and create value in every role I take on.
My education includes a General Studies diploma from Northridge High School and hands-on technical training from my military service as a Light Wheel Mechanic. The military instilled discipline, problem-solving, and the ability to work under pressure—skills I’ve carried into my career. While I don’t hold a college degree, my 10+ years of real-world experience in medical equipment, facilities management, and team leadership have provided me with extensive technical knowledge and operational expertise.
My ability to adapt, learn quickly, and apply practical solutions makes me a strong candidate for complex, hands-on roles requiring leadership and technical problem-solving.
