Robert Harris

Dedicated and vigilant Security Officer with over 5 years of experience safeguarding high-traffic hospitality environments including major hotel chains. Proven expertise in CCTV monitoring, patrol coordination, incident reporting, and delivering exceptional customer service. Adept at maintaining safety protocols, de-escalating conflicts, and ensuring the security of guests, staff, and property assets.

Recognized for reliability, strong communication skills, and the ability to remain calm under pressure.

Security Officer at Marriott Hotel (2025-02 – 2026-02)

• Conducted regular patrols throughout hotel premises to ensure guest and staff safety across all floors, parking areas, and common spaces.
• Monitored CCTV surveillance systems in real-time, identifying and responding to suspicious activity and security breaches promptly.
• Utilized two-way radio to coordinate patrol schedules and communicate critical updates with the security team and hotel management.
• Maintained detailed patrol logs and incident reports, ensuring accurate documentation for compliance and liability purposes.
• Provided outstanding customer service by assisting guests with inquiries, resolving concerns, and creating a welcoming, secure environment.

Security Officer at Allied Universal (2023-01 – 2024-06)

• Executed site-specific security protocols for assigned properties, ensuring adherence to client requirements and company standards.
• Operated surveillance equipment and alarm systems to detect unauthorized access and potential threats in a timely manner.
• Documented all security incidents, patrol activities, and unusual occurrences in daily logs with precision and clarity.
• Collaborated with law enforcement and emergency responders during critical incidents to facilitate swift resolution.
• Delivered professional customer service by addressing visitor concerns, providing directions, and enforcing property rules with courtesy.

Security Officer at Hyatt Hotels (2020-05 – 2022-12)

• Provided comprehensive security coverage for a busy hotel property, ensuring the safety of hundreds of guests and employees daily.
• Performed routine and random patrols of interior and exterior areas, including lobbies, hallways, parking structures, and loading docks.
• Managed CCTV monitoring operations, identifying safety hazards and security risks before they escalated into larger issues.
• Communicated effectively via radio with fellow officers and supervisors to coordinate coverage and report incidents in real-time.
• Authored thorough patrol and incident logs, contributing to accurate record-keeping and operational transparency.
• Upholded a high standard of customer service, assisting guests with security-related needs and enhancing their overall experience.

High School Diploma