Robert James Brewer

Supervised retail team to perform essential sales and administrative duties. Ensured an exceptional store experience that engaged and retained customers and team members and supported the FedEx brand experience, exceeding sales goals monthly. Executed all operational and store sales activities to ensure the store exceeded financial and customer experience targets.

Retail Store Manager at FedEx Office (2023-08 – 2024-07)

• Supervised retail team to perform essential sales and administrative duties.
• Ensured an exceptional store experience that engaged and retained customers and team members and supported the FedEx brand experience, exceeding sales goals monthly.
• Executed all operational and store sales activities to ensure the store exceeded financial and customer experience targets.
• Took active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management.
• Utilized Quality Improvement tools in order to improve the business, shared ideas and continued to innovate.

Store Lead Consultant at FedEx Office (2018-07 – 2023-08)

• Received customer orders; coordinated store activities; provided pricing information; recommended the appropriate FedEx Office products and services; executed complex orders; operated equipment that requires advanced operational knowledge and expertise; managed, monitored, and facilitated all production processes.
• Performed my duties utilizing consultative skills to anticipate needs, suggested alternatives and provided solutions to colleagues and customers.
• Took lead responsibilities for digital imaging, scheduled and ran black and white or color production on full service orders, including finishing services and large job management.

– Central High School (2007 – 2011)