Assistant Community Director / Interim Community Director - J STREET COMPANIES - Lewisville, TX
(2023-01 - 2025-01)
- Helped execute the lease-up and stabilization of a 213-unit Class A community from 0% to more than 95% occupancy.
- Personally contributed approximately 150 completed leases while supporting occupancy, resident experience, financial, and operational objectives.
- Promoted into Assistant Community Director responsibilities within approximately three months based on performance and operational capability.
- Assumed Interim Community Director responsibilities during an extended leadership vacancy, maintaining continuity across staff priorities, leasing, resident operations, vendors, reporting, collections, and property execution.
- Coordinated and coached a team of approximately five employees, supporting performance, documentation standards, resident service, and daily operating priorities.
- Managed resident accounts, rent collections, delinquency processes, renewals, move-ins, lease administration, reporting, and escalated resident issues.
- Partnered with maintenance teams and external vendors to prioritize work, resolve operational needs, and maintain service continuity during staffing shortages.
- Supported ownership, investor, and prospective-buyer tours and property preparation during an ownership transition.
Leasing Professional - Lease-Up Operations - J STREET COMPANIES - Celina, TX
(2023-01 - 2023-12)
- Supported the launch and lease-up of a new multifamily community, managing prospects from inquiry through tour, application, screening, lease execution, and move-in.
- Maintained accurate prospect, leasing, and occupancy information while supporting property administration and reporting; performance led to rapid advancement into community management.
Short-Term Rental Property Manager / Entrepreneur - INDEPENDENT SHORT-TERM RENTAL OPERATIONS - Dallas-Fort Worth, TX
(2022-01 - 2023-12)
- Built and operated short-term rental workflows covering property setup, launch, guest operations, vendor coordination, cleaning, maintenance, turnovers, and property readiness.
- Helped clients take rental properties from concept through operational launch, coordinating furnishing, listing preparation, service providers, guest processes, and operating standards.
- Managed scheduling, guest communication, problem resolution, contractor coordination, and day-to-day property operations; developed repeatable procedures to improve service consistency and guest experience.
- Managed personal short-term rental operations in the Frisco / The Star market, gaining direct owner-operator experience with Airbnb and short-term rental economics.
Assistant Property Manager - SOUTH OXFORD MANAGEMENT - Frisco, TX
(2019-01 - 2022-12)
- Supported daily operations of a 325-unit Class A multifamily community, including resident accounts, collections, delinquency management, renewals, lease administration, reporting, and resident relations.
- Partnered with community leadership to execute occupancy, financial, resident-service, and property-performance objectives while supporting monthly reporting and property-level financial administration.
- Coordinated resident concerns and operational needs across maintenance personnel, vendors, residents, and property leadership; advancement from leasing reflected broader financial and operational responsibility.
Leasing Professional - Lease-Up - SOUTH OXFORD MANAGEMENT - Dallas-Fort Worth, TX
- Supported leasing and stabilization of a 245-unit multifamily lease-up community, managing prospect follow-up, tours, applications, lease execution, move-ins, and resident onboarding.
- Contributed to occupancy growth through disciplined prospect management, follow-up, and conversion activity.
Multi-Site Leasing & Training Support - OLEN LIVING - Las Vegas, NV
(2015-01 - 2019-12)
- Supported approximately 18 multifamily communities as a multi-site leasing, training, and operational resource across properties ranging from approximately 195 to 800 units.
- Deployed to communities experiencing staffing shortages, occupancy challenges, leasing needs, or temporary operational gaps; adapted quickly to varying teams and operating environments.
- Helped maintain approximately 97%+ occupancy at a 205-unit community through leasing execution, renewals, resident service, and prospect follow-up.
- Trained and onboarded new leasing professionals on prospect management, tours, follow-up, documentation, leasing procedures, and customer service.
- Partnered with property managers and onsite teams to strengthen leasing performance and occupancy results.
Texas Real Estate Sales Agent - JPAR REAL ESTATE - North Texas
(2026-03 - 2026-07)
- Managed renter and residential real estate workflows including client intake, needs analysis, property research, recommendations, tours, application support, and follow-up.
- Applied more than a decade of multifamily experience to evaluate pricing, concessions, availability, qualification requirements, communities, and market positioning.
- Developed structured processes for prospect qualification, property matching, follow-up, research, and transaction management; organized rental-property data using CRM, digital communication, automation, and AI-assisted research.
Operations, AI & Business Systems Projects - PROFESSIONAL DEVELOPMENT & INDEPENDENT PROJECTS
(2025-01)
- Designed operating workflows connecting lead generation, customer intake, qualification, scheduling, communications, property data, vendor management, documentation, invoicing, and reporting.
- Developed concepts and prototypes for AI-assisted business systems intended to reduce repetitive administrative work and improve process consistency.
- Applied generative AI to business analysis, research, process design, documentation, operational planning, and workflow improvement.
- Designed structured spreadsheets and databases and developed practical knowledge of CRM design, process mapping, workflow architecture, automation logic, data organization, and AI-assisted prototyping.
