CUSTOMER SERVICE MANAGER
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Motivated to promote growth and productivity, capable of adapting to new projects quickly and efficiently. Looking to utilize my work experience to build profits with a team that shares my same mission and values. Strong time management skills and flexible availability to accommodate schedule coverage.
CUSTOMER SERVICE MANAGER - FLOOR & DÈCOR - WEST HARTFORD, CT
Responsible for managing and training over 40 employees in merchandising, capitalizing sales, inventory control and providing excellent customer service. Directing team on short- and long-term sale strategies and forecasting any adjustments needed. Created and implemented training procedures for onboarding. Regular objective setting and team delegation for company goals.
SALES SUPERVISOR - SERVICEMASTER/TERMINIX - WINDSOR, CT
Creative and organized prospecting for repeat business and business profit. Provide daily and monthly sale projections that aligned with the budget. Assisted in generating over $155,000 in monthly revenue for home related services i.e., roofing, thermal protection, and pest control; as well as contracting out. Conducted meetings with an average of 60 clients per week resulting in the highest sales area-wide.
SALES MANAGER - ULTIMATE FITNESS SUPERSTORE - MANCHESTER, CT
Work directly with customers' basis to assess their needs, make proper recommendations and complete sales. Residential and commercial accounts increasing in sales due to strategic management and consistent market and report analyses. Provided excellent customer service and offered popular product selection based on what is in demand.
BACHELOR OF ARTS - POLITICAL SCIENCE / BUSINESS MANAGEMENT - LYNDON STATE COLLEGE