Forward Deployed, Primary Staff, S-6 OIC - U.S. ARMY – FLORIDA NATIONAL GUARD, 927TH CSSB
(2018-01 - 2019-03)
Assigned into a position reserved for an O-3 Captain primary staff member.
- Responsible for 110 workstations with functionality at each workstation consisting of three networks, two separate VOIP telephones, dual monitors and secure switch viewers providing CAC support isolation between networks.
- Provided analysis of the interrelationship of pertinent components of the systems and acted on all shortcomings.
- Established 110 NIPR user accounts and validated and created 85 SIPR and 70 CITRIX accounts.
- Provided training and certification opportunities for all new users.
- Automated numerous work processes for maximum effectiveness.
- Integrated and adapted numerous different software applications to accommodate multiple changes in missions and oversight.
- Conducted cost benefit analysis to life cycle replacements with pending mission fluctuations and demands.
- Made coordination with neighboring IT teams outside the organizational unit to develop project controls for emerging systems coming on line.
Information Systems Technology Specialist - U.S. ARMY – 211TH REGIMENT RTI-FL ADOS
(2019-05 - 2019-07)
- Installed, operated, and performed maintenance on equipment and devices and transferred data between information processing systems as well as troubleshot computerized equipment for hardware and software malfunctions.
- Performed diagnostics and repairs on laptops, PCs and re-imaged them restoring existing data for users and students.
- Responded to user access issues and regarding functionality, operations, input/output, and general operating procedures for system applications.
- Developing document and implementing IT asset management program to identify the location and maintain accountability of IT equipment.
Saint Francis Barracks (SFB) G6 (IT CUST SPT) Repair Technician - U.S. ARMY – FLORIDA NATIONAL GUARD TECHNICIAN - St. Augustine, FL
(2019-07 - 2021-12)
- Performed operating system configuration and managed all assigned servers and server resources, network devices and workstations as needed for the FLARNG Command Group & SFB user accounts, network & computer systems.
- Analyzed and defined requirements for computer utilization and system performance, identified areas of misuse, malfunctions, inefficiencies, and recommended changes to system design and operating procedures.
- Designed and implemented workload in accordance with established G6 priorities to ensure timely accomplishment of assigned tasks while ensuring that each employee had a integral role in developing the final team product.
- Determined equipment requirements, communications, and interfaces with other systems for superior performance in conjunction with G6 directives.
- Conducted computer diagnostics to investigate, resolve problems and provide technical assistance and support to rectify network, software, or hardware deficiencies.
- Developed backup and recovery procedures in place for recovery from loss or destruction of data and program files, or from physical damage to the installation.
- Provided technical assistance and analysis to other IT personnel involved in system design, programming, database design, and adapting commercially available software.
- Served as the technical expert and focal point for installation, configuration & testing of hardware & software associated with multiple operating systems & computer platforms.
- Conducted testing for the stability of secure networks, and physical cloud base storage systems. e.g. Microsoft OneDrive, A365 Teams, SharePoint
- Installed and upgraded operating systems and layered software packages, ensuring compatibility with Army standards prior to installation of upgrade or new release.
- Developed and maintained database of hardware and software configurations for laptops, computers & network switches.
- Monitored and managed the performance, capacity, availability, serviceability, and recoverability of installed servers and associated server resources.
- Resolved hardware/software interface and inoperability issues, and ensured server functionality, integrity, and efficiency.
- Researched hardware/software application program problems to isolate and diagnose problems and determined corrective action required.
- Evaluated machine usage based on current usage patterns and developed plans for the acquisition of hardware and software needed to support future IT requirements.
Camp Blanding Joint Training Center (Data Center) G6 (IT System Administrator) - U.S. ARMY – FLORIDA NATIONAL GUARD TECHNICIAN - Starke, FL
(2022-01)
- Implemented a comprehensive backup and disaster strategy that reduced data loss incidents by 75% YoY.
- Optimized system performance, which resulted in decreased security incidents by 84%.
- Migrated email services to a cloud-based platform, reducing annual operational costs.
- Configured routers, switches, firewalls and reducing network latency by 49% through optimization techniques.
- Identified 40+ critical vulnerabilities by conducting periodic vulnerability assessments, strengthening the security posture of the G6 by 94% YoY.
- Improved detection and response to 20+ security incidents by effectively managing the organization's information and Event Management (SIEM) system.
- Monitored network traffic and system log using IDS/IPS to detect and block 2,300+ threats.
- Managed, configured, troubleshot over 400 networked printers across the State of Florida for DoD network compliance with a success rate over 94% YoY.
- Provided customer and network administration services to over 500 customers.
- Monitor server event logs, performance logs, growth of data on the network, and checking the status of nightly sever backups.
- Building and configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades and VM's).
- Investigated, resolved and closed user reported PC, network printers, VOIP phones problems and application issues through Remedy ticketing system.
- Provided technical support and training to 300+ users, resulting in a 95% satisfaction rate and a 30% reduction in support requests.
- Maintained, configured & troubleshot print server and printers for entire State of Florida for the National Guard, State employees and contractors.
