Robert Lewis

Dynamic and results-driven Security Operations Leader and Senior Account Manager with over 15 years of experience driving operational excellence, managing high-value client portfolios, and leading cross-functional teams. Proven track record of success spanning physical security management and SaaS customer success within the healthcare technology sector. Expert in building long-term stakeholder relationships, optimizing workforce scheduling, ensuring strict contract compliance, and maximizing retention.

Site Supervisor II – Department of Child, Family and Adult Services - LYONS SECURITY - Sacramento, CA

(2023-06)

• Direct daily security operations for a high-profile government facility, ensuring strict compliance with federal guidelines and Lyons Security policies.
• Lead, mentor, and evaluate a high-performing team of security personnel to foster a culture of professionalism and accountability.
• Manage comprehensive staff scheduling, Paid Time Off, and shift optimization to ensure 100% operational readiness.
• Compile Daily Activity Reports (DAR) and analyze shift pass-downs to identify inefficiencies and streamline communication.
• Serve as the primary liaison for client leadership, proactively resolve operational issues to maintain exceptional service.

Senior Operations Manager - DELTA SECURITY SOLUTIONS - Northern CA

(2020-01 - 2023-06)

• Oversaw regional security operations and workforce allocation across multiple contract sites in Northern California.
• Spearheaded performance management initiatives and operational improvements to reduce overhead and increase guard efficiency.
• Maintained high retention rates by auditing site compliance and ensuring client service-level agreements were consistently met.

Field Supervisor II - Swing Shift - RPS SECURITY SERVICES - Northern CA

• Managed a diverse portfolio of key client accounts, serving as the point of contact for executive communications and escalation.
• Partnered with stakeholders, directors, and field supervisors to proactively monitor service quality and maximize customer satisfaction.
• Engineered strategic staffing and recruitment initiatives to support regional business expansion and contract fulfillment.

Senior Medical Software SaaS Customer Success Manager (Remote) - BRIGHTREE / RESMED MEDICAL - Atlanta, GA

(2011-02 - 2026-05)

• Managed 85 DME Clinics and Hospitals utilizing complex SaaS medical billing and clinical software solutions.
• Guided medical groups and physicians through onboarding, user training, technical implementation, and product adoption.
• Conducted daily data-driven strategic business reviews (QBRs) to increase product utilization and drive long-term account retention.
• Collaborated closely with product, sales, and engineering teams to resolve technical bugs and implement client feature requests.

IT Director & Finance Manager - BTTB COGIC INC. - Sacramento, CA

(2021-01)

• Aligned corporate technology with overall business objectives by overseeing network infrastructure and IT support operations.
• Managed technology budgets, vendor relationships, and hardware/software deployment across the company.