Independent Business Owner
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Results-driven professional with a Bachelor of Science in Communication Disorders and more than 10 years of experience in leadership, business operations, customer service, sales, and relationship management. Proven success supervising teams, coaching employees, resolving complex customer issues, and operating an independent business. Bilingual in English and Spanish with knowledge of American Sign Language.
Independent Business Owner - Self-Employed
(2014-01)
Built and managed a successful service-based business for more than a decade. Developed long-term client relationships through exceptional customer service and professionalism. Managed scheduling, marketing, customer communications, billing, and daily operations.
Supervisor – Verizon Program - Teleperformance
(2011-01 - 2014-12)
Supervised and coached customer service representatives in a high-volume environment. Conducted performance reviews, training sessions, and one-on-one coaching meetings. Managed escalated customer concerns and supported achievement of customer satisfaction and productivity goals.
Bachelor of Science - Communication Disorders - Texas A&M; International University (2016-01)
