Senior Security Specialist, Workforce Identity & Access Management - PNC Financial Services
(2025-05 - 2026-05)
- Tracked and monitored open audit issues and remediation milestones across Identity and Access Management (IAM) functions to ensure timely resolution and compliance.
- Managed IAM requirements, stakeholder coordination, and workflow processes for the ServiceNow Transformation project.
- Applied working knowledge of Oracle Identity Manager (OIM) to support IAM operations, access governance, and process improvements.
- Developed and maintained a department-wide Risk Register for Workforce Identity & Access Management, providing leadership with visibility into key risks and mitigation efforts.
Manager / Product Manager, Enterprise Identity Services - Delta Air Lines
(2022-04 - 2025-02)
- Managed a team of IAM engineers and analysts overseeing operations, change control, break-fix tasks, and enhancements in multiple complex infrastructures.
- Supported migration of three key IAM applications to AWS: SailPoint IdentityIQ, Radiant Logic VDS, and Staff ID Minting Table.
- Served as Product Manager for Agile adoption—built three squads and drove epics/features/stories leveraging Agility.
- Produced weekly and monthly metrics to support decision-making and strategic initiatives.
- Oversaw ServiceNow operational metrics to prioritize daily workload.
- Managed confidential employee access requests and permissions while partnering closely with Human Resources to ensure compliance, security, and data privacy.
- Built strong partnerships with business stakeholders and third-party vendors.
- Mentored and coached staff to support career development.
Manager, Identity & Access Management - Northside Hospital
(2019-04 - 2022-04)
- Led IAM Operations team responsible for provisioning/deprovisioning via ServiceNow workflows.
- Delivered executive reporting on weekly and monthly IAM metrics.
- Partnered with hospital stakeholders to address access-related needs and issues.
- Identified and centralized unmanaged application access to strengthen governance.
- Directed IAM Engineering team supporting SailPoint IdentityIQ releases, fixes, and enhancements in multiple complex infrastructures.
- Oversaw a security advisory team conducting third-party risk assessments, policy exceptions, security awareness, and DLP escalations.
- Managed integration of SailPoint IIQ with a core identity database for EMR (Cerner) automation.
- Replaced manual paper access forms with a ServiceNow UI integrated into SailPoint IIQ.
- Partnered with the Clinical Informatics team to manage Role-Based Access Control (RBAC) and system provisioning for weekly cohorts of contracted clinicians.
- Maintained working knowledge of HIPAA requirements.
- Managed confidential employee access requests and permissions while partnering closely with Human Resources to ensure compliance, security, and data privacy.
- General knowledge of UltiPro Human Capital Management (HCM) system.
- Provided team mentorship and development.
Manager, Access Management - COUNTRY Financial
(2017-10 - 2019-04)
- Sponsored enterprise-wide Business Access Governance program.
- Managed a remote team of IAM analysts and engineers.
- Onboarded applications to SailPoint IIQ for automated provisioning, deprovisioning, and certifications.
- Improved certification cadence to meet audit expectations.
- Enhanced data governance by establishing Data Owners, Stewards, and System Owners and training them on access controls.
- Used Varonis to locate sensitive data, restrict access, and validate periodic certifications.
- Deployed approximately 245 RBAC models across business and IT.
- Improved entitlement clarity and automated joiner/mover/leaver processes.
- Addressed SOX audit findings related to access controls.
- Mentored team members for professional development.
Senior Manager, Information Security (IAM Program Owner) - Synovus Bank
(2000-05 - 2017-10)
- Directed enterprise IAM Program including analysts and system administrators.
- Led deployment, upgrades, and customization of SailPoint IdentityIQ, including connectors and automated provisioning in multiple complex infrastructures.
- Oversaw CyberArk implementation for privileged access management.
- Implemented role-based access control across the organization.
- Delivered a multi-year IAM strategy aligned with corporate security goals.
- Maintained 95%+ SLA performance within ServiceNow; produced KRI/KPI reporting for executives.
- Played an active role in SOX/internal audits, managing remediation plans and responses.
- Provided governance over IAM components for IT projects following least-privilege principles.
- Managed confidential employee access requests and permissions while partnering closely with Human Resources to ensure compliance, security, and data privacy.
- General knowledge of ADP and PeopleSoft Human Capital Management (HCM) systems.
- Developed strong stakeholder partnerships and vendor relationships.
- Mentored staff for ongoing growth and performance.
