Customer Service/ case management/ administration
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Career Educator, Housing Case Management, Administrator and General Management with acquired knowledge in business operations assessment, intake administration and consultations. Able to add quality contributions to organizations in business acquisitions, employee training, time management and logistical coordination. ServSafe Certified in Food Service Safety.
Sales Consultant and Client Services Specialist - Floor & décor - Elizabeth, New Jersey
(2021-01 - 2025-12)
Working in the region's largest retail location, I was able to generate record sales in the wood flooring department specializing in, but not limited to hardwood, engineering hard wood, laminates and vinyl flooring ranging from commercial, professional and private housing projects. Recognized as the Regional Quarterly Employee for exceeding projected sales, professional contracts and five-star customer service evaluations. Also, part of a collective effort that generated over 1 million dollars in sales revenue over an extended period of time on a consistent basis.
Case Manager- Housing Department - Gateway Family YMCA Men's housing department
(2018-01 - 2021-12)
I initially entered as a Social Services Assistant; to later be promoted to Housing Case Manager- servicing all grant related vouchers, veterans and supportive housing administrator in the men's shelter. Maintained communications, along with establishing new relationships with partnering state, county and local supporting agencies. I have a proven track record in transitioning client base in permanent housing, acquiring identifications- which included, but not limited to needed prerequisites in mental/ physical health and wellness referrals.
Operations Manager - 5-Eight Corporation - Columbia, SC
(2016-01 - 2018-12)
Assisted with payroll and pensions service management for employes. Prepared invoices for over 200 contracted business in the sales, manufacturing and delivery of cremation containers. Assisted with bill payments, records organization and preparation- along with supporting administrative duties in financial and accounting operations. Increased client base and sales revenues by establishing new contractual relationships with minority owned organization on the east coast.
Transportations Director - Phoenix behavioral health
(2014-01 - 2018-12)
Conducted an informal operations assessment as it related to transportation while a Van Driver, which resulted in the application of my recommendations for transportation improvements and client access filing. I was later promoted to Transportation Coordinator to later Transportations Director within 1-year. I re-created files on clients, which included but not limited to client cross references ranging from guardian contacts, private physicians, pharmacy and primary emergency contacts.
Customer Service Associate - moran foods inc - Hamilton, NJ
(2009-01 - 2014-12)
Customer Service, Sales Service in the retail food industry, which specialized in meats, fresh produce, general grocery and prepared foods. As assistant to the departmental manager, I assisted in the hiring, training, orientation processes. I have also acquired my ServSafe Food Safety Storage Management Certification.
Teacher of architectural design and mathematics - Special Educational Services of Mercer County / Jersey City Board of Education
(2001-01 - 2009-12)
Upon completion of the Alternate Route Teacher Certification Program and passing the Core Battery, Praxis Examinations, I began teaching architecture, architectural history, CAD Drafting and mathematics. Created further interest among the students in the area of design, modern housing proto-types and the history of cities. In addition to architecture, I tutored SAT preparation, algebra, physics, basic math and pre-calculus.
I participated addition programs as a Scientist-by-Mail facilitator for the Liberty Science Museum.
Product Design and Manufacturing Engineer - webcraft technologies inc - Chalfont, PA
(1989-01 - 2000-12)
Worked as a Product Design Engineer in the printing technology industry. I serviced, maintained and expanded client business with clients such as RJ Reynolds, Brown and Williamson, Green Peace, US Sales and NJ Lottery Commission just to name a few. Later promoted to Production Coordinator where I oversaw all phases in the production process.
I became familiar with US mailing specifications, for most campaigns were mailed from the manufacturing plant. Recommended for professional development certifications in Employee and Time Management. I later became the freshman employee departmental orientation personnel and product design instructor.
Bachelors of Science - Applied Science and Technology with a specialization in Architectural Design - Thomas Edison State College / New Jersey Institute of Technology (1982-01 - 1991-12)
Alumni Board of Directors - thomas edison stsate college (1991-01 - 1992-12)
United States Marine Corps Reserves (1983-01 - 1990-12)