Robert Tchao

Bilingual, guest-facing professional with 13+ years of leadership experience in fast-paced hospitality settings and current work as a Warner Bros tour guide. Experienced in on-set support, call sheets and scheduling, talent and crew coordination, production logistics, solving problems on the spot, and keeping a calm, friendly presence under pressure. Seeking a Production Assistant position on film and television productions.

Tour Guide (French & English) at Warner Bros (2023-07 – Present)

• Lead tours for international guests on a working studio lot, representing the Warner Bros brand to diverse groups
• Deliver tours in both English and French, helping non-English-speaking guests feel welcomed and informed
• Keep groups on schedule and moving safely through busy, active environments
• Answer guest questions and handle requests and concerns professionally in the moment

Production Support at Film, Television & Content Production

• Supported productions with day-of logistics, including call times, locations, schedules, and talent and crew needs
• Assisted on set with equipment, setup, and keeping shoots on schedule
• Prepared and distributed scripts, call sheets, and schedules to cast and crew
• Served as a point of contact between talent, crew, and production staff, relaying information clearly and quickly
• Handled errands, supply runs, and wardrobe and prop needs to keep shoots running smoothly
• Communicated with English- and French-speaking cast, crew, and guests

Area Director of Sales, Comfort Inn & Sleep Inn at Lakecrest Partners (2022-01 – 2023-05)

• Led monthly strategy meetings and marketing initiatives across multiple properties
• Recruited, trained, and mentored staff; managed scheduling, payroll, and performance evaluations

General Manager at County Inn Suites by Radisson & Comfort Suites (2010 – 2020)

• Coordinated special events, conferences, and group bookings from planning through execution
• Managed daily operations across front office, housekeeping, and guest services, keeping many moving parts running on time
• Resolved guest complaints quickly and sustained high customer satisfaction scores
• Supervised staff training and standard operating procedures
• Handled biweekly payroll and financial reporting
• Executed marketing and PR activities that drove business growth

B.S. in Technical Management – DeVry University (2015)