Senior Scrum Master / Agile Project Manager - Penn Elcom - Houston, TX
(2021-01)
- Lead day-to-day execution across 3 concurrent cross-functional engineering teams, boosting velocity by 25% and stabilizing sprint commitment predictability at 92%.
- Act as the single voice to the business and technical community; author and deliver comprehensive weekly/monthly status reports and milestone metrics for executive governance checkpoints.
- Partner directly with Product Owners to refine complex business functionality and prioritize product backlogs to accelerate delivery timelines and maximize ROI.
- Facilitate highly technical discussions between Developers and Architects to untangle challenges, mapping critical dependencies tightly within Azure DevOps and Jira.
- Proactively identify and eliminate release-level risks, shielding teams from non-relevant external influences to keep production releases optimized for 2-4 week cycles.
- Partnered with Delivery Managers to incorporate automated testing gates into the Definition of Done (DoD), decreasing production defects by 15%.
- Engineered a system migration that consolidated siloed data tracking into unified, highly visible custom dashboards, saving $45K annually in operational tooling overhead.
- Oversee User Acceptance Testing (UAT) workflows with end-users to ensure software features align precisely with corporate functional specifications.
Fulfillment & Operations Portfolio Manager - Penn Elcom - Houston, TX
(2019-01 - 2021-12)
- Documented and facilitated end-to-end technology inputs to build business cases, guiding operations portfolios through strict continuous improvement methodologies.
- Maintained a 99.4% SLA adherence rate across cross-functional spaces, strictly keeping projects aligned with schedules, budgets, and milestones.
- Standardized corporate tracking across SharePoint and Confluence environments, reducing process confusion and reducing team communication lags.
Logistics Specialist - Penn Elcom - Houston, TX
(2017-01 - 2019-12)
- Reduced international documentation discrepancies by 30% by designing a reliable data tracking matrix and establishing standardized data workflows.
Logistics Specialist - Automation Personnel Services Inc. - Houston, TX
(2015-01 - 2017-12)
- Kept communication response lags down by 35% across high-value vendor projects to secure a 98% client satisfaction rating.
