Roberta Strathe

Experienced customer service and client support professional with 25+ years of experience serving customers, clients, students, families, and organizations in service-focused environments. Strong background in customer communication, data entry, order processing, scheduling, problem solving, sales, client relationship support, and administrative coordination. Experienced working independently in home-based and remote environments while maintaining accuracy, organization, confidentiality, and professionalism.

Known for strong communication skills, reliability, empathy, patience, and the ability to build positive relationships with customers and clients.

Concierge / Client Coach at Mind Movies (2018-10 – 2024-01)

• Provided personalized support to coaching clients participating in a personal-development program.
• Communicated with clients regarding their needs, questions, goals, and program experience.
• Helped clients navigate personal-development resources and identify appropriate next steps.
• Built positive, trusting relationships through professional and empathetic communication.
• Managed client interactions independently while maintaining organization and follow-through.
• Provided a high level of customer service throughout the client experience.

DreamBuilder Live Event Coordinator at Life Mastery Institute (2016-07 – 2018-07)

• Assisted clients with reservations and registration for personal-development events.
• Coordinated event seating and responded to customer questions.
• Assisted clients with travel arrangements and event-related information.
• Communicated with clients by phone and other correspondence to provide accurate information.
• Managed multiple customer needs while maintaining professionalism and attention to detail.
• Helped create a positive customer experience from registration through event participation.

Home-Based Business Entrepreneur at Bling It (2011-01 – Present)

• Operate an independent home-based business serving customers through sales and direct customer communication.
• Sell handbags, wallets, jewelry, accessories, and other products directly to consumers.
• Process customer orders and accurately enter order information.
• Maintain customer relationships and respond to customer questions.
• Manage sales, order processing, follow-up, and administrative responsibilities independently.
• Demonstrate strong organization, time management, accuracy, and self-direction while working from home.

IEP Preparation & Career Development Specialist at Independent Contract Work (2010-01 – 2012-01)

• Prepared documentation and paperwork for Special Education teachers conducting IEP meetings.
• Coordinated schedules among teachers, school personnel, students, and parents.
• Prepared final drafts of student IEP documentation.
• Assisted high school students with ACT and SAT preparation.
• Helped students explore career and transition options.
• Provided interview preparation, including role-playing, appropriate interview questions, professional presentation, and communication skills.
• Managed confidential information with professionalism and discretion.

Special Education Paraprofessional at Excel Academy (2004-08 – 2006-08)

• Supported students with behavioral and educational challenges.
• Provided individualized assistance with academics and life skills.
• Communicated regularly with students, educators, and families.
• Maintained patience, professionalism, organization, and flexibility in a demanding environment.

Special Education Paraprofessional at Imperial Grade School / Chase County High School (1999-08 – 2004-08)

• Supported students with behavioral and educational challenges.
• Assisted students in achieving academic and life-skills goals.
• Worked collaboratively with teachers and school personnel.
• Provided individualized support and maintained positive relationships with students and families.

Bachelor of Science in Psychology Studies – Ashford University (2008)

Associate of Arts in Bible & Human Relations Studies – Central Bible College (1992)