Roberto Cabrera

Satellite & Ground Systems Engineer with 15+ years of experience supporting large‑scale satellite networks, RF systems, and IP infrastructure. Known for precision, reliability, and calm performance in high‑pressure environments. Strong communicator, self‑starter, and technical leader with a track record of improving uptime, resolving complex issues, and guiding teams through mission‑critical operations.

Staff Technician (Shift Lead) - Hughes Network Systems

(2010-07 - 2026-07)

• Delivered Tier 1–3 support for satellite‑based data networks, ensuring maximum uptime across Spaceway, Jupiter, and Jupiter 2 platforms.
• Proactively monitored and maintained RF and IP infrastructure using Compass, EM7, MRTG, Splunk, and internal diagnostic tools.
• Supported and maintained HPAs, BUCs, ULPCs, BDCs, ACUs, SBCUs, GPSUs, routers, switches, and related RF/IP equipment.
• Led new network buildouts, installing and configuring routers, switches, servers, Windows/Linux systems, and RF components.
• Performed regression testing and executed Enhanced Bulk Orders during planned change windows for Business Applications teams.
• Troubleshot RF issues using spectrum analyzers and signal generators; collaborated with vendors and engineering teams to resolve and prevent outages.
• Commissioned/decommissioned VSAT terminals for Network Health Monitoring.
• Created detailed documentation, post‑mortem reports, implementation plans, and daily operational summaries for leadership.
• Scheduled and executed maintenance and change control requests across network, systems, and RF engineering groups.
• Maintained databases, network configurations, and inventory records.
• Trained and led shift personnel; produced instructional videos using Snagit to standardize procedures.

Customer Solutions Representative - Clark County DAFS

(2009-06 - 2010-07)

• Provided helpdesk support for Microsoft OS and enterprise applications.
• Handled high‑volume customer inquiries related to Child Services; routed calls and updated profiles.
• Supported Records Department with scanning, filing, data entry, and document cleanup.
• Assisted with equipment receiving, computer relocations, and database updates.
• Prepared application packets, cover sheets, and exported scanned data into internal systems.

Helpdesk Tech Support / Customer Service / Clerk - Dental Offices of Pierre Joven

(2007-08 - 2009-06)

• Logged, troubleshot, and resolved desktop issues; escalated application problems when needed.
• Provided customer service and technical support for office staff.
• Installed printers, CD‑ROM drives, hard drives, memory, and NICs.
• Supported LAN design and implementation; configured shared resources across the network.

Helpdesk Tech Support / Clerk - R Microsystems

(2008-01 - 2008-12)

• Monitored systems, identified network issues, and recommended solutions.
• Installed NICs, CD‑ROM drives, hard drives, and memory on PCs.
• Ran and terminated CAT‑5 cabling; assisted with equipment moves and relocations.
• Provided technical support, customer support, data entry, scanning, filing, and general clerical tasks.
• Completed assigned IT tasks to support team operations.

Units toward Bachelor of Science - Information Technology - Mt. San Antonio College