Roberto Pereira

A highly qualified professional with over 20 years of diverse, multicultural industry experience spanning automotive, electronics, and housing management.

Citizens Advice, Worcester, July 2025 – to present. Citizens Advice trainee.

• As a trainee at the CA, I am getting a comprehensive training program to become a Generalist Adviser.
• I have been trained to provide assessments and advice across a range of areas, including debt, benefits, employment, housing, family, immigration, and consumer issues. • As a trainee, I need to use sensitive listening and questioning skills to empower clients and guide them to set their own priorities.

Pereira and Pereira Ltd, Worcester, July 2021 – to present.

Company Director & Linen Services Director

LILINA, Linen services for commercial and domestic clients.

• Responsible for meeting and maintaining the quality of high-grade linen, as well as addressing logistics issues related to client requests.
• Accountable for verbally or by email informing and suggesting any viable changes and feasible improvements.
• Responsible for maintaining strong communication with clients and delivering what they require for a tailored, on-time execution.

Pereira and Pereira Ltd, Worcester – May 2017 – July 2022

Company Director & Health and Safety Director

Worcester‘s premier domestic & commercial housekeeping solutions.

• Access new opportunities, maintain customer satisfaction, and drive improvement through high-quality reports.
• Reinforce the execution of working practices and safety regulations.
• Keep staff motivated and proud of their operational execution.
• Drive the business to increase profits.

Owen Mumford Ltd, Chipping Norton, Oxfordshire – Apr 2017 - May 2017

Quality Compliance Engineer (contract). Reason for leaving: My contract was terminated, and I subsequently joined a family business.

Design and engineering medical solutions for healthcare and home health treatment for patients. Compliant with ISO 14001:2004.

• Supported investigations of customer complaints;
• Reinforced the company's QMS (quality management system).
• Created NCR (Non-Conformance Reports).

May and Scofield Ltd, Basingstoke, Hampshire – Oct 2016 - Dec 2016

Quality Engineer (contract). Reason for leaving: contract terminated.

Design and manufacture electronic controls and systems for challenging applications across automotive, aerospace, industrial, and rail. We are compliant with ISO/TS 16949 and ISO 14001:2015.

• Supported and compiled Risk Reduction Activities such as FMEA, Control Plan, Product Build Guides and APQP.
• Assisted and endorsed PPAP and Process Flow Diagrams.
• Evaluated SPC Quality Control on products for Bentley, Chrysler, Jaguar Land Rover, and Unipart Rails products.
• Registered new equipment and maintained the Calibration Control Process.
• Deputised the quality manager.

Jaguar Land Rover, Gaydon, Warwickshire – Jul 2013 - Oct 2013

Electrical VFG Engineer Infotainment Quality (Contractor). Reason for leaving: contract terminated.

Automotive OEM. Design and manufacturing processes are compliant with ISO/TS16949.

• Worked as a key interface for the VFG (Vehicle Function Group) in the infotainment area to address QSF (Quicker Service Fixes), W.A. (Warranty Analyses), CQI (Continuous Quality Insight), Warranty Workstream' 0' and J.D. (James David) Power survey issues.
• Managed suppliers' tasks to achieve departmental quality targets for infotainment-related commodities.
• Identified ways to reduce warranty expenditure on the top expensive warranty items.
• Utilised quality tools, including the Pareto Chart and AWS (Analytical Warranty System), to identify and improve critical suppliers.

Oct 2013 – Oct 2016: Studied for a BA (Hons) degree in Business, Management, and Communications.

Marks and Spencer, Oxford – Sep 2010 - June 2013

Customer Assistant. Reason for leaving: I got a better job with JLR.

• Interacted effectively under pressure with demanding clients.
• Suggested improvement tactics for section managers to enhance customer satisfaction.
• Extensive cash handling, order taking and processing.
• Manage and fill stock appropriately and use and maintain equipment properly.

Robert Bosch Car Multimedia Portugal, Lda, Braga, Portugal – Mar 1990 - Feb 2010

Infotainment & Multimedia equipment for the automotive industry. Various Positions:

Semiconductor Supplier Quality Engineer – Jun 2007 - Feb 2010. Reason for leaving: promotion.

• Worked in a Purchase Quality Department, where I managed/chased critical suppliers during 8D investigations and conducted weekly evaluations of their PDCAs.
• Utilised SAP (System Application Program) to evaluate internal/external quality levels and deliver Scorecards.
• Managed the supplier's visit to enhance face-to-face communication within Bosch departments.

Customers: Ford, VW, BMW, Skoda, Seat, Fiat, Scania, Volvo, Renault, PSA, Audi, Iveco, and Vulcano.

Achievements: I supported efforts to improve production quality, 0 km, and field rejections, reducing costs associated with laboratory analyses of rejections.

Courses: VDA 6.3 (Process Audit); 5 Whys; 8D (Disciplines) and Quality System ISO TS16949:2002; 5's Sort, Set In Order, Shine, Standardise, Sustain)

French Customer Assistant (Quality Control) – Mar 2005 - Jun 2007. Reason for leaving: promotion.

• Worked six months as a Resident Quality Engineer in a PSA (Peugeot/Citroen) car manufacturer.
• Improved relationships among stakeholders in multicultural organisations.
• After returning from France, I worked as a PSA customer assistant using the Amadeus customer portal.
• Delivered PPAP (Production Part Approval Process) documentation and samples for customer endorsement.
• Supported DFMEA (Design, Failure Mode and Effects Analysis) and PFMEA (Process Failure Mode and Effects Analysis).

Achievements: Contributed to achieving a quality level of 50 ppm (parts failed per million).

Then, PSA invested in new car radios and CDC projects, preserving hundreds of jobs at Bosch.

Courses on Process/Product FMEA; ESD (Electrostatic Discharge) handling procedures.

Reliability Laboratory Electronic Technician – Feb 2000 - Mar 2005. Reason for leaving: promotion.

• Monitored product performances during reliability tests to identify and address quality issues, thereby improving project outcomes.
• Undertook electrical and mechanical measurements, as well as before and after tests, to determine non-conformance.
• Revaluated the robustness of redesigned products for Opel, VW and PSA on their PLC (Product Life Cycle),
• Identified and highlighted quality risks within the DFMEA process to the Product Development Team.

Achievements: Achieved significant cost savings of hundreds of thousands of Euros by identifying failures in prototype development samples.

Supported pre-production and post-production investigations to avoid reworks and product recalls.

Courses on thermal climatic chambers and vibration test controllers, as well as SAP (System Application Program) 20 R/3.

Production Line Electronic Technician – Mar 1990 - Feb 2000. Reason for leaving: promotion.

• Performed PCB fault-finding analysis and minimised downtime to achieve production targets.
• Executed good soldering/de-soldering skills to fix and remove electronic components from the PCB.
• Created daily reports for improvements in quality, costs, and timely delivery of products to BMW, VW, and other clients.
• Implemented a resolution to drastically reduce the number of faulty PCBs, thereby minimising time, cost, and quality implications.

Achievements: I met production-line targets, reduced overtime, and consistently met daily quotas for car radios, delivering them on time to customers.

Courses on Maus BUS\Can BUS; PSP (Problem-solving process); Ishikawa methodology. Brainstorming; Mind mapping; RDS (Radio Data System).

Cerqueira e Moreira Lda., Portugal – Feb 1989 - Feb 1990

Electronic technician. Reason for leaving: I got a better job with Bosch.

• Repaired electronic products such as wireless and wired telephones, TV sets, radios, and satellite receivers.
• Presented daily and monthly reports for quality improvements.

Achievements: improved teamwork mindset to achieve daily targets and quality standards.

NEC (Nippon Electric Company), Instala Electrônica LTDA, Brazil – Jan 1987 - Jul 1988

Electronic technician trainee. Internship. Reason for leaving: moved country

• Repaired and returned NEC electronic boards.
• Executed field assistance on installed PBX (Private Branch Exchange) equipment.

Achievements: I presented the final internship essay and earned my professional diploma in electronics technology.

Adaptability and broad operational expertise, consistently building stakeholder confidence and earning the long‑term trust of clients across complex business environments.

Equipped with strong interpersonal, technical, and communication skills, supported by a Business Management and Communications B.A. (Hons). Dependable, reliable, and driven by a high degree of integrity, bringing a steady, solutions‑focused approach to organisational challenges.

Oxford Brookes University, Swindon - Oct 2015 - Aug 2016

• BA (Hons) Business, Management & Communications (final year).

Oxford Business College, Oxford - Oct 2013 - Jun 2015

• BTEC, Higher National Certificate and Diploma in Business awarded by Edexcel. With Distinction.

Escola Secundária Carlos Amarante, Braga, Portugal - Sep 2001 - Jul 2005

• Curso Técnico de Eletrotécnia (Electrotechician, BTEC level 3)

Electrical and Electronic Secondary Technician Course Certificate. Complemented by Laboratory Practices.

NARIC Equivalent to the U.K. "A" Level and Advanced Vocational of Education (AVCE) / BTEC National Diploma standard is the same framework level as N/SVQ level 3.

Colégio Mercúrio, RJ, Brasil - Jan 1984 - Dec 1987

• Curso Técnico de Eletrônica.

Electronic Technician Certificate, NARIC Equivalent to VGCSE 9 (Grade A*- C) / BTEC First Diploma / SQA Intermediate 2 standard.