Robin Beckwith

Customer service professional with 5 plus years of experience in high-volume call centers. Skilled in handling technical support, billing inquiries, dispute resolution, and multi-channel communications. Recognized consistently for exceeding performance metrics and training new hires.

Corrections Officer - Florida Corrections Facility - Zephyrhills, FL

(2025-01 - 2026-12)

• Custody, control and care for inmates. Enforced rules and performed routine health and wellness checks.

Self Employed - Self Employed - Hudson, FL

(2018-01 - 2023-12)

• Established a contracting business specializing in the management and organization of business documents, receipts, and records.

Full-Time Parent - Household - Hudson, FL

(2008-01 - 2025-12)

Stepped away from the workforce to raise my children and manage household responsibilities. During this period, maintained and developed transferable skills including organization, communication, budgeting, multitasking and conflict resolution.

Customer Relations - Macy's - Clearwater, FL

(2007-01 - 2008-12)

• Managed calls, client communication, sales and billing account inquiries.
• Researched and resolved customer issues using credit systems.

Customer Contact Licensed Professional - Progressive - Riverview, FL

(2006-01 - 2007-12)

• Assisted policyholders, lien holders with inquires related to coverage, rates and billing; processed quotes, policy changes and transactions

Global Tech Support - Alltel - Tampa, FL

(2004-01 - 2005-12)

• Provided support for technical issues, billing, customer service, and sales.