Robin Brown

Resourceful professional with accounting experience in full-cycle bookkeeping, accounts reconciliation, and financial reporting. Demonstrates expertise with QuickBooks and Microsoft Office while streamlining workflow processes and ensuring accuracy. Well versed in independent and collaborative work on projects with the ability to work fully remote.

• Full Charge Bookkeeper - Stephens Metal Products, Inc. - Yakima, WA (2025-04) - Managed full cycle accounting processes, including deposits, accounts payable and receivable, payroll, general journal entries, bank reconciliations, and financial statement preparation for a metal fabrication company - Maintained accurate and up-to-date records of financial transactions including matching, POS and invoices using manufacturing/ accounting software (MIETrak) - Developed and implemented internal controls to safeguard company assets and prevent fraud - Conducted regular account reconciliations (bank statements/accounts payable/receivable) ensuring accuracy - Prepared and filed monthly/quarterly sales tax returns ensuring compliance with state regulations - Implemented electronic document management system for efficient storage and retrieval of financial records - Monitored cash flow activities to optimize working capital utilization while maintaining sufficient liquidity for operational needs

• Warranty Administrator - Pape' Machinery Inc - Yakima, WA (2023-09 - 2025-05) - Centralized warranty administration for John Deere machinery across multiple states, ensuring timely and accurate claim processing - Created, submitted, managed, and completed warranty claims through an online portal, maintaining detailed records - Utilized Salesforce cases to track all claims submitted by dealers and provided responsive support for claim inquiries and documentation - Corrected and resolved claim issues, posting credits and debits in a proprietary accounting program daily

• Owner/Operator - FCM, LLC - Yakima, WA (2021-11 - 2023-12) - Performed daily bookkeeping including accounts payable, accounts receivable, invoicing, and reconciliation of bank and credit card transactions - Managed deposits, credit card, and commerce sales from multiple sources - Utilized QuickBooks Online and Desktop, as well as Excel with formulas, to maintain accurate financial records - Oversaw retail management, vendor relations, purchasing, inventory, and product merchandising - Designed and maintained company website using WordPress, WooCommerce, and Shopify, updating content and products - Managed daily social media postings and weekly email marketing to engage clients and promote services Business

• Office Manager/Bookkeeper - Cascade Sign & Fabrication - Yakima, WA (2021-03 - 2021-12) - Re-established office processes and set up new and updated clients in QuickBooks Desktop for service and custom invoicing - Created custom invoices, processed credit card payments, posted payments and debit transactions, and maintained job files daily - Managed balances between multiple bank accounts and reviewed time cards for payroll onboarding through Gusto - Paid outstanding invoices, investigated account discrepancies, and reconciled bank statements weekly - Calculated and submitted sales tax, created and sent monthly statements, and addressed customer billing issues - Answered calls, wrote service requests, reviewed mail, and made bank deposits to support office operations

• Medical Billing Manager and Billing Specialist - Handworks Northwest, LLC - Richland, WA (2018-09 - 2020-10) - Managed electronic claims submission, payment tracking, posting, and heavy accounts receivable for a multi-provider occupational therapy office - Conducted account reconciliations and processed refunds, ensuring accuracy in financial records - Performed policy and insurance research regarding medical necessity, billing rules, and authorization requirements related specifically to workers compensation - Managed extensive billing for workers compensation and motor vehicle claims, utilizing EMR and online applications - Maintained confidentiality and accuracy in all financial and patient-related documentation Payment Policy Editor and Content Integrity Specialist - VitalWare - Yakima, WA (2013-04 - 2019-11) - Conducted project research, management, and creation of proprietary Medicare and Medicaid Medical Necessity edits for NCDs, LCDs, and Articles using ICD 10 codes - Maintained and updated versioned records in a database, including Age, Gender, and Frequency edits - Created and updated workflows in master database for CMS policy updates and performed software testing and troubleshooting - Collaborated with product development and programmers to meet recurring and changing deadlines - Researched commercial insurance policies and formatted documents for client display within an online application Medical

• Billing Manager and Billing Specialist - Five K Medical Billing Service - Yakima, WA (2002-01 - 2013-12) - Managed daily operations for multiple client medical billing databases across various specialties including custom monthly reporting and customer service - Performed charge review, electronic and paper billing, payment entry, and heavy accounts receivable management - Reconciled account discrepancies, processed monthly patient statements, collections, refunds, and credit analysis - Generated client month-end reports and provided customer service to resolve billing and account issues - Completed physician credentialing, managed online logins, and supervised a team of employees - Conducted light bookkeeping, including owner draws and payables, and maintained confidentiality in all transactions

• Graduated from Wapato high School

• One year at Yakima Valley College for Accounting