Robin Houston

Dedicated customer service, healthcare support, and operations professional with 10+ years of experience in high-volume call center operations, appointment scheduling, customer relations, property management, data entry, and administrative support. Proven ability to resolve complex customer concerns, coordinate services, maintain accurate documentation, and deliver exceptional service in fast-paced environments. Skilled in CRM platforms, Salesforce, Yardi, Microsoft Office, scheduling systems, insurance verification, records management, compliance, and cross-functional collaboration.

Property Manager - Vision Realty Solutions LLC

(2018-01 - 2025-04)

• Direct daily operations for residential properties, managing leasing, renewals, resident relations, and occupancy goals.
• Resolve resident concerns and coordinate maintenance requests, improving customer satisfaction and retention.
• Maintain compliance with Fair Housing regulations and company policies.
• Prepare operational reports, monitor performance metrics, and support financial objectives.
• Manage documentation, contracts, and resident records with accuracy and confidentiality.

Customer Service Manager (Remote) - Vision Realty Solutions LLC

(2018-01 - 2025-04)

• Managed high-volume inbound and outbound customer communications via phone, email, and CRM systems.
• Customized and maintained Salesforce workflows to improve efficiency and service delivery.
• Trained and onboarded employees across multiple departments.
• Analyzed performance data and implemented process improvements that enhanced customer experiences.
• Maintained detailed documentation and ensured timely issue resolution.

Customer Service Representative - Quest Diagnostics

(2021-04 - 2024-04)

• Managed high-volume inbound patient and customer calls in a fast-paced healthcare environment.
• Scheduled appointments and verified demographic, insurance, and account information.
• Reviewed, updated, and maintained accurate electronic records and customer documentation.
• Assisted patients and customers with account inquiries, service information, and patient portal support.
• Conducted information verification and ensured data accuracy within internal systems.
• Coordinated follow-up actions between patients, providers, customer service teams, and internal departments.
• Maintained confidentiality of sensitive information while adhering to privacy and compliance standards.
• Resolved complex customer concerns through research, documentation review, problem-solving, and effective communication.

Bus Driver - Fort Zumwalt School District

(2025-12 - 2026-05)

• Safely transport students while maintaining compliance with transportation regulations and safety standards.
• Communicate effectively with parents, staff, and transportation personnel.

Van Operator - Metro Call-A-Ride

(2024-08 - 2025-10)

• Provided safe transportation services for ADA-eligible passengers.
• Delivered exceptional customer service while assisting riders with mobility needs.

Property Manager - Sugar Pines Apartments

(2016-11 - 2018-01)

• Managed leasing operations for a 280-unit apartment community.
• Conducted tours, processed leases, and maintained occupancy goals through customer-focused sales strategies.

High School Diploma - McCluer Senior High School