Robin Stephan

Accounts payable and receivable specialist with 15 years at RadioShack Corporation processing high-volume invoices, reconciling vendor accounts, and collecting receivables across a 500-store franchise network. Skilled in three-way invoice matching, vendor dispute resolution, and account reconciliation, with a record of zero-error audited work and collection rates above department standard. Returning to the workforce after serving as full-time caregiver and household administrator for a family member.

Elderly Caregiver & Household Administrator (2015-01 – 2026-05)

• Coordinated daily schedules, medical appointments, and care coordination for an elderly care recipient.
• Oversaw household finances, investments, and medical billing.
• Communicated with medical providers and pharmaceutical suppliers and successfully appealed insurance coverage denials to secure needed care.

Third-Party Billing Clerk at RadioShack Corporation (2009-06 – 2015-01)

Franchise Department. Fifteen years in financial operations and revenue management, advancing from collections and auditing into specialized corporate billing.

• Processed high-volume invoices from 13 vendors.
• Performed three-way matching of vendor invoices.
• Researched and resolved discrepancies in billing to eliminate profit margin erosion.
• Processed financial transactions and entered pricing data for 1,000+ SKUs into internal databases with zero errors.
• Processed 1,000 credit memos weekly from the Return Merchandise Authorization Center and instituted a $50 non-compliance fee that reduced unauthorized returns from 75 to 30 per month across 500 stores.

Credit & Collections Specialist III / Auditor (concurrent roles) at RadioShack Corporation (2000-07 – 2009-05)

Franchise Department.

• Managed an 180-store receivables portfolio, overseeing statement generation, distribution, and daily deposit processing.
• Investigated and resolved account discrepancies to maintain accurate financial records and minimize past-due balance.
• Driven timely payment collections through proactive communication and relationship management with store ownership.
• Processed various credit memos (EX: Advertising, Refunds, Free Freight promos).
• Collected 97.02% of store accounts and 96.89% of dollars in 2008, exceeding the 95% department standard for 9 months.
• Concurrently audited 15+ collection specialists’ store files and call logs (Oct 2005 – May 2009) to identify training gaps and ensure compliance with department policy.
• Named Top Collections Specialist (March, April, June, July 2008) and two-time recipient of the Outstanding Performance & Collections Award (2002, 2004).

Bachelor of Business Administration (BBA) – Texas Woman’s University (2000-05)

Associate of Arts (AA) – Tarrant County College (1998-05)