Program Management Specialist - Administration for Children & Families-Office of Refugee Resettlement
(2023-07)
Detailee position focused on facilitating workgroups and Communities of Practice with providers and designated ORR staff with clear goals and objectives to ensure peer-to-peer learning and implementation of innovative, promising, and evidence-based practices. Manage and monitor outcomes via dashboards and scorecards. Participate in internal workgroups developing quality improvement plans and performance metrics.
- Facilitate workgroups and Communities of Practice with providers and designated ORR staff with clear goals and objectives to ensure peer-to-peer learning and implementation of innovative, promising, and evidence-based practices
- Manage and monitor the outcomes of UC providers via dashboards or scorecards; Engage the ORR data analytics and Continuous Quality Improvement teams on specialized data and trend analyses
- Participate in internal workgroups that seek to develop quality improvement plans and performance metrics to track areas of interest concerning UC program performance
- Data Compilation and Reporting for process improvement
- Provides professional advice on a variety of broad complex program issues and concerns and continuous quality improvement (CQI) that affect program quality, the development of procedures, accomplishments and long-range goals pertaining to implementation of procedures nationally and in the field regarding UC and refugees
- Formulates and participates in the development of measures and procedures for assessing the effectiveness of program procedures and its impact on the processes which are characterized by their breadth, importance, and severity and recommends new approaches
- Conducts and facilitates meetings and process improvement design sessions with relevant working groups which cut across organizational lines to drive data-driven improvement
- Assisting with projects that impact policies and/or regulations involving abuse or neglect prevention and response
- Improving services and/or access to services involving children or families
- Utilizing various tools to define organizational issues such as SWOT Analysis and Smart Goals, Collect Relevant Data from Tableu, UC Portal and PM tool to conduct a thorough data analysis to develop solutions for the organization
- Identifying and analyzes issues, problems, and challenges facing organizations
- Monitors implementation and quality assurance of new procedures; answers questions; offers clarification; and provides technical assistance or training on continuous quality improvement
Supervisory Legal Administrative Specialist GS-12/Series 0901 - Office of Medicare Hearings & Appeals
(2019-06 - 2023-07)
- Responsible for the day-to-day supervision of legal assistants, office automation clerks, administrative support assistants, and legal administrative specialists, to include establishing performance plans, conducting performance ratings, ensuring timely completion of team deliverables, performance recognition, evaluating training needs; and addressing conduct, discipline, and ethics
- Routine Evaluation of program effectiveness & Improvement
- Analyzes agency operations to recommend improvements in program management systems, procedures, and processes
- Create realistic benchmarks that lead to improved processes; Assess data workloads, conduct quality assurance work performed by the team and provide timely and helpful feedback
- Analyze strategic planning objectives from Senior Leadership, participate in group sessions where we identify key areas of improvement, conduct research on assigned areas of the strategic plan that analyzes key issues and highlights trends/resolutions; Create reports regarding proposed strategies and present findings to leadership and stakeholders
- Run & Create various Reports in ECAPE & COGNOS and analyze data for effective docket management and process improvement
- Create Pivot tables, Charts and Graphs in Excel that highlight Workflow Data for the office
- Employing both Qualitative and Quantitative analytics to improve staff performance, work products, and processes that improve efficiency for all staff by using PowerBI Dashboards that monitor deadlines and regulatory compliance
- As the Lead Trainor, Mentor and Pool Supervisor for Legal Assistants, Legal Administrative Specialist, Clerks and Administrative Support Assistants I foster relationships by networking, negotiating and building effective partnerships/relationships to advance the mission of OMHA
- Serve as the Field Office Point of Contact for the Phoenix field office for MIB Dashboards
- Built effective database solutions using Microsoft Access based on unique business needs such as ECAPE Ticketing Database for our Field office, A Master Appellant Database (to track changes in appellant contact information) and a Pre-assignment Database (used by the Pool team to ensure appeals have Drafting Instructions, Complete Exhibited files and Hearing Audio in ECAPE before assigning to Pool Attorneys for Drafting)
- Created powerful queries to extract large database information from Excel to Microsoft Access and translating them into reports that can be used to manage the workload
- Assisted in configuration, backup, and maintenance of database procedures using Microsoft Access
- Communicating policy changes and updates via monthly Table Talk Trainings
- Assisting SALJ's with retraining legal assistants, documenting progress, and mediating issues between the two
- Presenting Summaries, collecting performance data and evidence for employee relations department
- Provide information verbally and in writing to a myriad of internal/external customers and occasionally serves as the Field Office representative at external meetings or events
- Develop & Supervise Training and Mentoring Programs for the field office
- Interview and train new Legal assistants and Legal Administrative Specialists
- Created various standard operating procedures for day-to-day work processes and Pandemic related planning
- Provide technical assistance to Legal Assistant in locating, generating, organizing, assembling, cross-referencing, and providing required case information to Judges
- Supervising pool staff in the performance of a wide variety of administrative tasks related to master calendar hearings etc.
- Overseeing the intake process of case files for hearings
- Evaluating proposed changes in mission, operating procedures and delegations of authority that affect program operations
- Development or review of training/course materials, aids, devices, etc., and evaluation of training results
- Assisting Supervisors and management, by researching, interpreting laws and federal policies that guide employee relations (such as the Code of Federal Regulations), Collective Bargaining Agreements to provide recommendations on employee relations issues
- Provides technically authoritative interpretations and decisions regarding laws, regulations, and program policies relating to the program
- Member of the Agencies Electronic Case Processing Change Advisory Board
- Participate in a workgroup that updates crediting plans and evaluates applications against the updated plan
Health Systems Specialist GS-11/Series 0671 - Products and Services Planning Coordinator - Phoenix Indian Medical Center
(2017-10 - 2019-06)
Full-Time 40 Hours per week, $66,974 Annually. Develops routine policies, guidelines, instructions, and procedures for administrative and management requirements. Ensures that policies and procedures are aligned with policies established at higher levels in the agency or the Department. Works with contract officer technical representatives and subject matter experts in the development of grant and contract related documents.
- Develops routine policies, guidelines, instructions, and procedures for administrative and management requirements; Ensures that policies and procedures are aligned with policies established at higher levels in the agency or the Department
- Recommending solutions to management to evaluate practices and methods
- Identifying and analyzes issues, problems, and challenges facing organizations
- Establishes, monitors, and maintains processes and systems for exceptional customer care; Ensures that high quality patient care and customer service, both internal and external is delivered in the most efficient way; Monitors key performance indicators and identifies area for improvement and initiates corrective actions to address deficiencies in current acquisition processes
- Applies analytical techniques to compile information and assess administrative procedures within the office; Assists in the development of forms, tracking devices, and implementation of any new automation to improve internal operations
- Works with contract officer technical representatives and subject matter experts in the development of grant and contract related documents which may include concept memoranda, scopes of work, funding memoranda, etc.
- Build bridges and develop rapport with team members within clinics and across the organization by gathering appropriate discipline specific input from other managers/supervisors; Establishes, monitors, and maintains processes and systems for effective communication
- Compiles data and prepares administrative status reports, charts and pivot tables using excel for review at all levels
- Reviews internal processes and procedures and proposes improvements to promote efficiency, cost savings that create positive impact and outcomes for patient safety
