Guest Experience Lead at lululemon Walden Galleria (2025-02 – Present)
Responsible for managing the sales floor to provide a quality guest experience, while coaching and motivating Educators. Responsible for opening and closing the store, depending on scheduling, and acting as the Supervisor on Duty during those times.
- Opening and closing duties include counting the opening tills and the night deposit
- Delegating closing tasks to educators
- Inputting opening or closing notes for our management team
- Reporting end-of-day KPI's and store metrics
- Handling various customer complaints and resolving escalated customer service issues
- Providing feedback to educators in a timely manner and motivating them to reach daily sales goals by interacting with guests and providing relevant product recommendations
Educator at lululemon Walden Galleria (2023-05 – 2026-02)
- Greeting guests and making them feel welcomed and valued in the store
- Assisting in maintaining the store through organizing and maintaining the company's "Gold Standards" of visual merchandising
- Interacting with guests at cash and handling returns and questions
- Changing mannequins and displays according to the directives of the store
- Unpacking and processing boxes of arriving inventory
- Helping guests to find the right garments according to their needs and wants by educating and interacting in a positive and informative manner
Personal Lines Sales & Service Representative at Litwin Castle Insurance Agency (2013-06 – Present)
- Responsible for analyzing and compiling daily reports
- Upselling coverage/addressing coverage gaps
- Interacting with customers to determine what their insurance needs are and working to meet those needs within their budget
- Interacting with customers to take payments and make policy changes accurately and efficiently
- Assisting customers with filing claims
- Overcoming objections to obtain the best possible outcome when writing new policies or handling customer problems
