Robin Trombly

Professional and personable hospitality-focused professional with experience in high-volume customer service, fitness, healthcare, and team-oriented environments. Former NCAA Division II athlete with strong communication skills, adaptability, and a polished client-facing presence. Experienced in fast-paced operations, relationship building, and creating positive guest experiences in service-driven settings.

Physical Therapy Aide/Front Desk Coordinator - Metro Physical & Aquatic Therapy - Long Island, NY

(2025-07)

• Managed high-volume client interactions across multiple clinic locations while maintaining professionalism and efficiency
• Provided front-facing customer service and administrative support in fast-paced environments
• Coordinated scheduling, patient flow, and daily operations while ensuring a positive client experience
• Adapted quickly to changing team needs and maintained strong communication with staff and clients

Server - Head of the Bay Country Club - Huntington, NY

(2025-06 - 2025-09)

• Provided attentive food and beverage service in a private country club environment
• Delivered professional guest service to members and guests in a fast-paced setting
• Maintained professionalism and composure during high-volume service periods
• Assisted with daily dining operations while ensuring a polished member experience
• Handled food and beverage service with professionalism and attention to detail

Server - Leones - Springfield, MA

(2024-08 - 2024-01)

• Delivered attentive service in a fast-paced, high-volume restaurant environment
• Maintained professionalism and efficiency during busy service periods
• Built positive guest relationships through strong communication and attention to detail
• Collaborated with team members to ensure smooth daily operations and guest satisfaction

Front Desk & Sales Associate - Best Fitness - Springfield, MA

(2024-03 - 2025-05)

• Served as a welcoming first point of contact for members and guests
• Assisted with membership sales, onboarding, and retention initiatives
• Managed scheduling inquiries, and front desk operations in a high-energy environment
• Built strong relationships with members through consistent customer service and communication

Front of House Team Member - Chick-Fil-A - Pittsburgh, NY

(2020-03 - 2023-08)

• Delivered high-quality service in a fast-paced, high-volume restaurant environment
• Maintained a consistent and positive customer experience aligned with brand standards

Lacrosse Referee - SNLA Las Vegas - Las Vegas, NV

(2019-01 - 2019-04)

• Officiated games while maintaining control and clear communication
• Made quick decisions under pressure in dynamic environments
• Demonstrated leadership managing players and game flow

Bachelor of Science - Health Science - American International College (2025-05)