Rochelle Skvirchak

Nail Salon Receptionist - Polished to Perfection

(2022-01 - 2024-12)

Welcomed customers and created a friendly, professional first impression.
Answered multi-line phone calls and scheduled, confirmed, rescheduled, and canceled appointments.
Processed cash, credit card, gift card, and membership transactions accurately.
Opened and closed the register while balancing daily transactions.
Coordinated technician schedules to maintain efficient appointment flow.
Responded to customer questions and resolved scheduling concerns.
Maintained a clean, organized, and welcoming reception area.
Assisted with salon preparation (set up pedicure chairs, paint sample nails, write down stock items to order) to ensure a positive customer experience.

School Social Work Intern - Brooklyn College

(2025-01 - 2026-12)

Provide ongoing one-on-one support to a caseload of first-year college students through scheduled meetings, regular outreach, and academic check-ins.
Manage appointments, maintain accurate documentation, and organize confidential student records while balancing multiple priorities in a fast-paced environment.
Coordinate referrals and communicate with faculty, advisors, and campus departments to connect students with appropriate academic and personal support services.
Assist with planning and facilitating workshops, orientations, and large group events focused on student success and campus engagement.
Respond promptly to student questions and concerns while maintaining professionalism, strong organizational skills, and attention to detail.
Build positive relationships with students from diverse backgrounds by creating a welcoming, supportive, and approachable environment.
Collaborate with interdisciplinary teams to ensure students receive timely assistance and a positive overall experience.

Warm-line Emotional Support Volunteer - NAMI

(2023-01)

Answer incoming phone calls from individuals seeking emotional support while maintaining professionalism, empathy, and confidentiality.
Build rapport quickly through active listening and clear communication, helping callers feel heard, respected, and supported.
Remain calm and composed during emotionally challenging conversations while assessing each caller's immediate needs.
Provide information, referrals, and appropriate community resources when needed while following organizational guidelines.
Demonstrate strong problem-solving skills by adapting communication styles to meet each caller's unique situation.
Accurately document call information and communicate effectively within a team-oriented volunteer environment.
Consistently maintain patience, professionalism, and excellent customer service during every interaction.

Peer Tutor - Delaware Valley University

(2022-01 - 2024-12)

Provided one-on-one and small-group tutoring in psychology and biostatistics, adapting communication and teaching methods to each student's individual learning style.
Explained complex concepts in a clear, patient, and approachable manner while creating a positive and encouraging learning environment.
Scheduled and managed recurring tutoring sessions while maintaining punctuality, organization, and professionalism.
Assisted students in developing effective study habits, time management, and organizational skills to improve academic success.
Built strong interpersonal relationships through active listening, problem-solving, and dependable support.
Collaborated with students from diverse backgrounds, demonstrating flexibility, patience, and excellent customer service throughout every interaction.

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