Rocio de Luna

Bilingual English-Spanish Office Manager with over 15 years of experience in healthcare administration, office operations, payroll, accounts payable/receivable, human resources, patient relations, staff leadership, and clinical support.

Office Supervisor - The Spine & Sports Center

(2025-01)

• Supervised daily front and back office operations.
• Managed staff scheduling, payroll, onboarding, and employee training.
• Oversaw Athena EHR, patient scheduling, insurance verification, prior authorizations, referrals, and workflow improvements.
• Organized marketing events and provider outreach.

Clinic Supervisor - Viking Pain Management

(2021-01 - 2025-12)

• Assisted with pre-operative and post-operative patient care.
• Scheduled patients for surgical procedures.
• Supported physicians and clinical staff.
• Managed referrals, medical records, and patient communications.

Office Manager - Palapa Design

(2018-01 - 2021-12)

• Processed payroll and managed employee records.
• Managed accounts payable and accounts receivable.
• Coordinated company travel and trade shows.
• Provided exceptional customer service and client relations.

Certified Clinical Medical Assistant - Clinical Medical Assistance - Center for Advanced Legal Studies

High School Diploma