May 2017 - October 2021
Concentrix, Laredo - Customer Service
- Handles high volumes of inbound calls to assist customers
- Provides immediate support during live chats in addition to the high number of telephone calls
- Directly responsible for assisting new and existing customers
- Answers customer service inquiries regarding the customer accounts, with an overall goal to effectively diagnose customer needs and deliver high customer satisfaction
- Possesses strong verbal communication skills
- Maintains broad knowledge of client products and/or services
- Generates complete and detailed reports accurately notating actions taken and solutions provided
January 2017 - March 2017 (Seasonal)
Great American Cookies, Laredo - Cashier, Baker and Cake
- Decorator
- Performed multiple duties such as baker, cashier, and cake decorator
- Ensured excellent guest service
- Maintained product quality standards
August 2015 - February 2016
Inter Global Solutions, Laredo - Data Entry
- Data entry of client shipment detail and update of shipment milestones.
- Received and dispatched load tractor-trailers traveling from and into Mexico.
- Created daily reports ensuring goods were accurately inventoried
- Effectively communicated with agents, carriers, trucking partners, customers, vendors, and all related parties concerning the import/export process
