Rodrigo Pichardo

California Certified Phlebotomy Technician I (CPT I) with 6,400+ hours of clinical phlebotomy experience in high-volume outpatient laboratory and diagnostic settings. Experienced in venipuncture, capillary/skin puncture, pediatric, geriatric and difficult-stick collections, patient identification and order verification, specimen labeling, handling and processing, patient registration, and Epic documentation.

Bilingual

English/Spanish with experience floating across patient service centers, training staff, and supporting efficient, patient-centered laboratory workflows.

Phlebotomist / Medical Assistant at HNL Lab Medicine (2024-07 – 2024-11)

• Performed venipuncture and specimen collection in a high-volume outpatient laboratory setting; verified patient identity, test orders and collection requirements, specimen labeling, and safe handling.
• Managed patient registration and Epic documentation, responded to patient questions, and trained incoming team members on laboratory workflow and difficult-draw technique.
• Explained collection procedures in English and Spanish to reduce patient anxiety and provide clear, respectful patient care.

Phlebotomist II / Float at Quest Diagnostics (2019-10 – 2022-05)

• Completed 5,600 hours of outpatient phlebotomy while floating across multiple patient service centers, performing routine, pediatric, geriatric, difficult-stick, capillary/skin puncture, timed, and fasting collections.
• Verified test orders and patient identity; labeled, handled, and processed specimens while maintaining chain-of-custody, sterile technique, and CLIA-waived testing standards.
• Recognized and managed vasovagal reactions, mentored newer phlebotomists, and maintained safe, efficient workflows during high patient volume.
• Recognized as Quest Diagnostics West Division Employee of the Quarter (2022).

Customer Care Representative - HRSA Healthcare Workforce Programs at TTEC (2023-02 – 2024-07)

• Guided clinicians through federal healthcare workforce programs; provided bilingual service, protected confidential records, and trained new representatives.

Customer Care Representative - FEMA Disaster Assistance at U.S. Department of Homeland Security (2022-07 – 2023-01)

• Assisted disaster survivors with federal aid applications; promoted to Senior Agent and supported onboarding and complex customer communications.

Bilingual Benefits Enrollment Specialist (Seasonal) at Kelly & Kelly Insurance Services (2019-07 – 2023-05)

• Explained health-plan options and enrollment requirements to English- and Spanish-speaking employees.

Master of Biomedical Sciences in Biomedical Sciences – California University of Science and Medicine (2025 – 2026)

Bachelor of Science in Biochemistry & Molecular Biology – University of California, Riverside (2022)