Roger Rush

I am an initiative-taking monitoring engineer who has a strong understanding of monitoring systems such as ServiceNow ITOM and AIOps, SolarWinds, ServiceNow, New Relic and

Dynatrace. I enjoy working in the Observability Monitoring field to help foster simplicity in monitoring networks, application systems, SQL and Oracle databases, and provide remediation automation solutions. I have created knowledge articles for monitoring solutions.

I am a System analyst specializing in object-oriented analysis and design. As a client-focused Senior IT Software Engineer with more than 40 years of system programming on the IBM Mainframe, Unix, and Windows. I am very meticulous Systems

Administrator motivated to drive projects to completion.

ABC Supply Co., Inc. 01/2026 – 02/2026

ServiceNow ITOM Administrator/ IT Ops Monitoring – Contractor (TEKSystem)

Work with ServiceNow Event Management modules to produce incidents from monitoring tools. I have has worked with ServiceNow Flow Studio designer to build coding and additional information that is related to incident ticket generation.

Thermo Fisher Scientific 05/2025 – 12/2025

SolarWinds/SCOM Administrator – Contractor (NTT.Data)

• As a SolarWinds/SCOM Administrator, task with transitioning all monitoring from Microsoft System Center Operations Manager (SCOM) to SolarWinds.

In this role I am performing the planning, executing, and optimizing the migration process while ensuring minimal downtime and operational disruption. I implemented, maintained, and expanded SolarWinds tool as the main monitoring tool. Worked with systems teams to provide well-integrated monitoring, alerting, and reporting systems to prevent system impacting events.

Duplicate all the current application and infrastructure monitoring from SCOM into SolarWinds tool. And then education the teams how to view and maintain their monitoring components within SolarWinds.

Magellan Health 02/2022 – 09/2024

Infrastructure Monitoring Tools Administrator

• As a SolarWinds Administrator:

Implemented, maintained, and expanded SolarWinds tool as the main monitoring tool.

Also explored building enhancements such as developing interfaces to pass other types of data from SolarWinds into ServiceNow products. Work with Network, Application,

and other Infrastructure teams to provide a well-integrated monitoring, alerting, and reporting to help better track device outages, performance problems to prevent system outages. Setup integration with ServiceNow Event Management to create Incidents.

Used SolarWinds Information Service (SWIS), to build query sets for correct

SolarWinds database when needed. Used SQL for direct database queries and updated the SolarWinds database when needed. Built PowerShell scripts to execute on Windows servers, to perform certain applications and infrastructure routing. Knowledge of

SNMP, WMI, ICMP, API, and deploying SolarWinds agents and other polling methods to poll/connect devices within SolarWinds environment. As a SolarWinds administrator we managed modules of DPA, SAM, NTA, NPM, and IPAM.

Navistar International Corporation 2015–2022

SolarWinds Administrator/Sr. Systems Engineer

• SolarWinds Administrator - Implementing, maintaining, and expanding

SolarWinds tool as the main monitoring tool. I have exploring building enhancement such as developing interfaces to pass other types of data into the

SolarWinds products. Used SolarWinds Information Service (SWIS), to build query sets for correct SolarWinds database when needed. Used SQL for direct database queries and updated the SolarWinds database when needed. Built

PowerShell scripts to execute on Windows servers, to perform certain applications and infrastructure routing. Knowledge of SNMP, WMI, ICMP,

API, and deploying SolarWinds agents and other polling methods to poll/connect devices within SolarWinds environment. As a SolarWinds administrator we managed modules of DPA, SAM, SCM, DPM, NTA, NPM,

IPAM and WPM.

Navistar International Corporation 2008–2015

Systems Administrator Senior

• System Center Operations Manager (SCOM) Administrator – In charge of

Monitoring network devices, applications. Build availability and performance monitors and maintenance alerts for Application and Network teams.

• WebResp Administrator - responsible for decommissioning internal application notification system and help move to XMatters notification system.

SAS Programming to support backend processes and databases

• Windows Legacy Website - supported, maintained, upgraded, and managed end user turnover process of their applications and supported all internal system processes such as Java, .Net and IIS. for Corporate, Fort Wayne, and Melrose

Park the servers.

• Legacy Application and System Support for Mainframe z/OS ChangeMan,

ERD View Direct and Document Direct for the Internet, WebResp Registration software, DASD Management Application, MXG Software (Merrill

Consultants) and Processes of SMF/IMS data. SAS Programming to support backend processes and databases

Please see Resume for more professional information.

University of Wisconsin Milwaukee

Bachelor of Computer Science

District School of Ministry

Wisconsin/Northern

Michigan Ministries Network