Roland Cheng

Results-driven Program Manager and IT Risk professional with extensive experience leading enterprise-wide initiatives across asset management, financial services, and technology organizations. Proven success delivering cross-functional programs involving front, middle, and back-office operations, regulatory compliance, data governance, and technology transformation. Experienced partnering with business, investment operations, finance, and IT teams to manage complex programs from planning through execution while ensuring delivery within scope, budget, and quality expectations.

Strong knowledge of portfolio operations, fund accounting, NAV oversight, Agile delivery, stakeholder management, and operational risk.

Security Supervisor – Security Command Center - Palladion Services - Boston, MA

(2025-01)

• Operated within a centralized Security Command Center, monitoring access control, surveillance, alarm systems, and emergency communications for a large corporate environment.
• Managed badge access provisioning and authorization requests, ensuring compliance with security policies and least-privilege access principles.
• Maintained detailed incident reports, access logs, and security documentation to support audits, compliance reviews, and management reporting.
• Assisted in enforcing security procedures and maintaining a safe environment for employees, visitors, and contractors.

Technology Operations Risk Sr. Manager - Citigroup - Boston, MA

(2022-01 - 2025-01)

• Accelerated issue remediation and strengthened global IT risk controls by leveraging Generative AI and advanced analytics to improve risk indicators insight and ensure regulatory exam readiness.
• Represent IT Infrastructure in governance forums, management committees, audits, and regulatory interactions as a senior point of contact for embedded risk matters.
• Influence and strengthen infrastructure risk practices related to vulnerability management, incident response, access controls, data protection, and operational resilience.
• Sustained audit readiness for SOC 2 and ISO 27001 with minimal disruption. Clear, measurable visibility into information security and AI-related risk posture. Consistent, scalable governance processes supporting firm growth and responsible AI adoption. Strong alignment between governance requirements and operational security controls.

Senior Risk Analyst - Citigroup - Boston, MA

(2020-01 - 2022-01)

Risk Associate - JPMorgan & Chase Co - Boston, MA

(2019-01 - 2020-01)

• Partner closely with Security Engineering and Operations to align governance requirements with technical controls. Work with Legal, Compliance, Privacy, and Data Science teams on regulatory interpretation and AI governance requirements. Support client security inquiries, assessments, and due diligence requests.
• Completed an external auditor-led SOX audit of 250 controls with zero gaps found by proactively coordinating pre-audit remediation and quality assurance, earning recognition from senior leadership.
• Serve as the primary liaison for internal and external audits related to information security. Coordinate evidence collection across IT, Security Engineering, Privacy, and business stakeholders. Track findings, corrective actions, and continuous improvement initiatives.
• Coordinated regulatory remediation initiatives across Technology, Information Security, Compliance, Audit, and business stakeholders. Managed project plans, issue tracking, and executive reporting.

Fund Accounting Manager - State Street - Boston, MA

(2017-01 - 2019-01)

• Delivered accurate NAV calculations, capital calls, distributions, and waterfall allocations across multiple private equity funds, improving reporting accuracy and ensuring full compliance with Generally Accepted Accounting Principles and Limited Partnership agreements.
• Led quarter-end and year-end close processes, partnering with auditors and fund administrators to streamline financial reporting and reduce close timelines by 20%+.
• Managed multiple fund deliverables simultaneously, enhancing operational efficiency, meeting all investor and regulatory deadlines, and consistently improving client satisfaction through high-quality reporting.

Master's Degree - Information Systems - Northeastern University (2017)

Bachelor's Degree - Finance - Suffolk University (2012)